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I would just like to let you know that I have now rec’d my order in Australia and I would like to pass on to you how impressed I was with your packaging and the items.I will highly recommend your store along with ease of order and variety as I di today to my work colleagues.
Again many thanks.You will be hearing from again in the future.
You guys are amazingly wonderful. I talked with shipping and they think it would come by Wednesday. But I still think it is a real miracle that I discovered your product. I watched the videos and what an improvement this process is from the normal struggle with fondant on a large cake. I can’t wait to try it. Thank you guys so very much for being so responsive. You have won over a really devoted customer.
And thanks for the sticking tips.
Mary, Illinois USA
I am constantly referring people on the Wilton.com forum to videos on your site. (The ones referred most often are "Cake Construction" and "How to cover a cake with fondant using The Mat". ) New bakers have SO many questions and your videos hit the cake nail right on the head!
I began cake decorating at the age of 56 with the first of the Wilton classes at my local Michaels store. Like many others, it has turned into a passion. I have spent hundreds of hours online learning and videos like those from Sweetwise, Inc. are a blessing.
(p.s. I bought The Mat, but haven't used it yet--I'm looking forward to my next fondant cake!)
Chris, California USA
I have been doing cakes for 25 years and have always steered away from
fondant, but I just had a bride insist on it and as I was searching youtube
I came across your video about the mat. I knew it would work because this
is how I always made my pie crusts so I ordered the mat immediately.
Needless to say it was a complete success. The cake was flawless! I am
sending an attachment to share. Plus I used about 1/2 of the fondant that
Wilton said was needed which saved me $$$ and made to overall texture of the
cake more pleasant to eat!
You made my first fondant experience a GREAT one!
Dawn, Michigan USA
Thanks, you guys are awesome! I have watched all your videos and plan to order some more items soon. I appreciate your customer service....a rare thing these days.
I got your mat and I am in love with it. I also watched your YouTube video on making swags and drapes from fondant ( I am just starting to work with fondant). Today I made my first ever fondant drape on a wedding cake using your tips and technique ( the frosting was buttercream )....If I could hug you I would!! It worked out perfectly. It worked and looked just like you said it would. Want to send you a picture, but I guess you can only post videos in emails on YouTube...Anyways Thank you Thank you!!!
When you get your online classes up and running, I am so in!!
This was my first order from your company that I had shipped to my mother's home for use in Florida so I wouldn't have to carry these supplies (for a special affair cake) in Florida.
The order was very promptly delivered, was correct, nice packaged; but most importantly the quality and taste of the ingredients ordered were phenomenal! Never mind your exceptional prices [the fondant I ordered cost me $8.95, compared to $14.95 in _________ (a local "crafts" store that carries a small selection of specialty confectioner's supplies at exorbitant prices ].
I have your website added to my favorites and will look to order from your company whenever I need specialty cake or any confectioner supplies.
I would also appreciate it if you would email me any coupons, newsletters or any other mailings you provide when available
Deborah-Anne, NY USA
I just wanted to let you know that I really appreciate your awesome customer service! I ordered The Mat and the USPS has bent the tube to oblivion! I called the phone number that was listed inside and the nicest person picked up the phone and helped send a new one to me ASAP! I have the new Mat and it is WONDERFUL! I will absolutely be ordering from you again and again!
I would really like to thank you, John (and members of your staff whom I have not yet learned the names of) for all you did in helping us make this cake for our friend's wedding. They raved about it and even we were impressed as to how it turned out. We were confident in our ability to make a delicious cake but we had no idea how to make it look pretty. We owe a great deal of that success to all of you!
Let me tell you some of the highlights of our experience with you. From our first visit to your store when John went far out of his way, minutes before close, to help give us confidence we could make our own roses. Even going so far as to open up product and demonstrate what could be done. We were impressed by the extremely helpful YouTube videos, the email advice you gave and even the kind encouragement of your staff during our multiple visits and multiple phone calls! How helpful it was when we built our vision out of dummy cakes in the back of your store to see if we even had a good idea. All of it helped us put out something we were so proud of. We could NOT have done it without your help. It truly was the epitome of customer service.
In my day job I consult with car dealerships on how to be better at doing what you all excelled at and you can bet my experience with your business will come up over and over in my conversations.
In my gratitude I will not only be as frequent a customer as I can but would truly enjoy telling the story to all those who will listen. You've proven to me what kind of people you are and what kind of business you're running. What impresses me the most is you could have taken the approach of up selling your classes and not give me any help outside of them. A business in a similar situation would have taken that approach. However, you have shown you truly value a customer and you have earned my loyalty. I feel incredible value from every dollar I spend at your store.
We wish you much success and thank you for taking care of us so well!
B.J. & Tonya, Russellville, KY
Julie, New Zealand
Diane, NJ USA
Jodi, TENNESSEE USA
Christina, Michigan USA
Annette, Kentucky USA
Roy, Indiana, USA
I just had to write to tell you about my experience with The Mat. I used it for the first time yesterday and it was a large 14" round cake. I have to tell you, it was absolutely wonderful. I followed the instructions in your video and it really works exactly as advertised. I make many fondant cakes and I love making the flowers and decorating them, but I always dreaded covering the cake with the fondant. But not anymore. I think your product is fantastic and I wish I knew about it a long time ago. It would have definitely saved me a lot of grief. So congratulations on a wonderful product AND extra kudos for having it made in the USA. I am so pleased.
Thanks much and have a great holiday!
Bonnie R, New Jersey USA
I just made my first wedding cake, I work out of my house and I recently purchased the mat from you guys because the demonstration on YouTube was great! I thought....I have to try this thing. I think covering the cake with fondant is always the hardest thing when making a cake. It's hard to keep your table sanitary (and I have a dog... With lots of hair) and its hard to roll it out evenly and quickly without it drying out and getting 10x sugar everywhere. Let me tell you, the mat is amazing! It saved me time and was so easy to use with professional results! I followed your demonstration and it worked exactly like you said! It was some of the best money I ever spent and I just want to thank you for making my cake decorating a lot easier! I absolutely love it! :)
I have ordered from you in the past. I have The Mat, which is really the best thing since cakes were invented! I just want to say how much I love your company and all the great products. Your videos are the best.
Now, with your lower prices and continuous new products,I love you even more! I'm not really in love with the computer, but your site is so easy to navigate that I'll always purchase from you.
Thanks so much!
I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Have a great day and thanks so much!!
I bought The Mat for my very first try with fondant and it was amazing.
The fondant was perfect on the 8-inch round cake, no bubbles, no ruffles, no ridges. The Mat is a must for anyone working with fondant, amateur or professional. Why complicate matters when there's such a simple, fool-proof tool! I am a self-taught lifelong hobbyist but I strive for professional-level results and I am glad I bought The Mat for my first time working with fondant.
Hi. I just wanted to let you know that I ordered (and received) the Home Mat. I have been decorating cakes for just under a year, as a hobby, for family and friends. I have used The Mat 3 times and have to say this is the best decorating tool that I have purchased. I really enjoy working with fondant and The Mat has taken all the guess work out of how much fondant to use and eliminated having to constantly measure the size that I've rolled out. I love The Mat and am so happy I ordered it. Greatest invention ever! Thank you so much.