I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
With the Ultimate Decorating Set, you get the world’s best decorating caddy, loaded with the world’s best cake decorating tools from Wilton. It’s our most extensive collection of the essential tools for every decorating need from buttercream and royal icing, to gum paste and fondant decorating! With this set, you can do it all! Everything you need for Wilton Method Decorating Courses 1, 2 & 3! Caddy measures 14.75 in. x 12.75 in. x 8 in. Set/177.
For Buttercream and Royal Icing:
• 17 Decorating Tips: Round 1, 3, 5, 12; Star 1M, 14, 16, 18, 21; Petal 59s, 101, 104; Leaf 352, 366; Bismarck 230; Drop Flower 2D; Multi-Opening 233
• 9 in. and 11 in. Straight Spatulas
• 9 in. and 13 in. Angled Spatulas
• 2 — 10 in. Featherweight Decorating Bags
• 50 — 12 in. Disposable Decorating Bags
• 6 — 15 in. Parchment Triangles
• 4 Standard Couplers
• 6 Silicone Tip Covers
• 4-Pc. Decorating Nail Set
• 2 — 2-Pc. Lily Nail Sets
• 180 Lily Stamens
• 48 Flower Nail Template Stickers
• 6 Foil Squares
• Wave Flower Former Set
6 Flower Forming Cups
Tip/Coupler Dishwasher and Storage Bag
• Practice Board with Stand and Patterns
For Fondant and Gum Paste:
• Button Flower Fondant Cut & Press Set
• Fondant Ribbon Cutter/ Embosser Set
• Pansy Cutter
• Thick and Thin Fondant Shaping Foam
• 3 Decorating Brushes
• Dusting Pouch
• Thick and Thin Modeling Tools
• Ball Tool
• Veining Tool
• 2 Dowel Rods
• 2-Pc. Mum Cutter Set
• 3-Pc. Round Cut-Outs Set
• 5-Pc. Stepsaving Rose Flower Cutter Set
• Calla Lily Cutter
• 6 Calla Lily Formers
• Straight Scallop Cutter
• 9 in. Rolling Pin with 4 Rings (two 1/8 in., two 1/16 in.)
• Fondant Smoother
• 8 in. Cake Circle