I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Eliminate the guesswork when you roll out fondant! Slip these easy-to-use guide rings onto the ends of your 20 in. rolling pin to achieve the perfect thickness every time. Includes 1/16 in. (blue) for flower petals and leaves, 3/16 in. (gold) for letters, numbers and appliqu&eaccute; shapes, 1/8 in. (orange) for shapes cut with Wilton Cut-Outs™ or cookie cutters and for covering cakes with fondant.
Roll out fondant evenly, at the perfect thickness for easy cutting and shaping, with this non-stick roller. Roll to the perfect 1/8 in. height used for cutting many fondant decorations, using the slide-on guide rings. This rolling pin is easy to handle - just the right size for preparing small amounts of fondant to place on your cake. Perfect for use with Fondant Multi Packs and Cut-Outs™!