I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
This silicon mold is very soft and flexible and can easily go from as high as 450 degrees to the freezer without affecting the mold. Kathy's Tip: Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching. To help the ends meet at the joints, cut the rope on the angle that exists where it twists, near the end.
4 x 2 3/4 x 1/8
The fastest, easiest, and newest way to add edible lace to any cake. Create beautiful lace using these molds with rolled fondant, chocolate paste, gumpaste and luster, pearl, or petal dusts.
Size: 2" x 2¾"
Approximate Finished Size: 1 3/4 inches x 8 5/8 inches (38mm x 220mm)
Trim - Bead Border 2 is constructed using a high quality flexible food-grade silicone with incredible and intricate detailing to create the best result possible.
Oven safe to 350 degrees.
"Approximate Finished Size: 1 1/2 inches x 10 1/4 inches (40mm x 260mm)
All molds, veiners, lace presses, texture mats, and inlays are constructed using a high quality flexible food-grade silicone with incredible and intricate detailing to create the best result possible.
Suggested uses for our molds include (but not limited to) chocolate, fondant, gumpaste, poured sugar and pressed sugar. Oven safe to 350 degrees. "
Approximate Finished Size: 1 1/4 inches x 7 1/8 inches (31mm x 185mm)
All DTC molds, veiners, lace presses, texture mats, and inlays are constructed using a high quality flexible food-grade silicone with incredible and intricate detailing to create the best result possible.
Suggested uses for our molds include (but not limited to) chocolate, fondant, gumpaste, poured sugar and pressed sugar. Oven safe to 350 degrees.
Use this 2 piece mold to construce a 3D Diamond -- Create from poured sugar for glass effect.
Made with food-grade silicone, this mold is extremely flexible and durable.
Suggested uses include chocolate, fondant, gum paste, poured sugar and pressed sugar.
Additionally, the molds can be used for ice, jello, etc.
Oven safe to 350 degree