I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
This feature-packed leveler makes it easier than ever to create perfectly straight cake tops and layers. The ULTIMATE Cake Leveler does it all - safe, precise cutting, easy height adjustment and convenient storage! Twist-lock feet raise and lower blade with ease. Precision stainless steel blade for effortless cutting with fewer crumbs. Sliding sleeve locks handle securely. Ergonomic handle gives you more control when cutting. Blade has eight height positions for cutting delicate torted cakes and slicing off the cake crowns to make the top of your cake level.
Say goodbye to high-rise centers, cracked tops and over-cooked edges. With easy to use Wilton Bake Even strips, you don’t have to settle for anything less than perfection. Just dampen our strips and wrap around the pan before baking. The moisture in the strips keeps the edges of the pan cooler for perfectly level and deliciously moist cakes—every time! No leveling means no wasted cake and icing and decorating are a breeze! Oven safe, instructions included.
Three easy steps:
Measure: Fit the dry Bake-Even strip around the pan, and thread the strip through the fabric loop. Strips can be used in combination to fit larger sized pans. See sizing chart.
Soak: Remove pan and run strip under cold water to wet; for best results soak the strip in a bowl of ice/cold water for 5 minutes. Remove excess water, but do not wring.
Cinch: Place strip on the counter and put pan inside. Cinch to tighten. Add batter; bake as directed.
6 STRIPS – 2 - 35 IN LONG x 1.5 IN WIDE; 2 - 25 IN LONG x 1.5 IN WIDE; 2 - 10 IN LONG x 1.5 IN WIDE