I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
First scraper made specifically for use with a stand mixer in the market. Fits perfectly into stand mixer bowl with attachment in place. Angled head design helps push icing, batter & dough back into bottom of bowl. Special foot keeps spatula head off countertops. Non slip handle. Nylon core over-molded with 500 degrees F heat resistant silicone. Dishwasher safe.
This reusable Cake Tester is the foolproof way to ensure your cake is perfectly baked. Simply insert in cake when baking time is complete. If tester comes out clean, cake is ready. Easy to clean - just hand wash in warm soapy water; rinse and dry with a soft cloth.
Cover makes storing and finding your Cake Tester a piece of cake.
PME stainless Steel Shaker is one of the popular Item range in PME Brand. Its mainly used for Icing Dusts and sprinkling colour dusting or sugar on cake or to get specific design. Ideal to use for cupcake and to roll icing paste or Fondants.
Cut excess fondant from cake with ease with this two wheel cutter. Create crisp straight or graceful scalloped edges on your ribbons with this smooth rolling pastry wheel. Comfortable handle with finger/thumb guard. 6.5 in. long.
This stainless steel knife is perfect for torting cakes - it cuts layers cleanly and has the width you need to transfer layers without breakage. Use the smooth edge for spreading icing or filling on cake layers. It's easy to control, with a lightweight nylon handle that is comfortable in any hand.
Clear plastic (slightly opaque) squeeze dispenser bottles for filling chocolate molds or decorating with chocolate or candy melts. Includes small-holed plastic tips for dispensing the chocolate and a special coupler which can be used to attach any standard-size decorating tip. May also be used for mixing and dispensing oils, vinegars, and salad dressings, or for decorating plates with fruit sauces.
You can quickly and easily make two different flavors of cake in the same pan using the cake batter separator. After preparing the cake pan for baking, secure the separator into the pan with enclosed clips. Fill each side of the pan with the different batters. The clear plastic makes it easy to see that there is the same amount of batter on both sides. After pan is filled, unclip the separator and remove from pan.