I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
A pastry blender that is easy to clean! Clip slides along tines removing dough and butter as it moves. Alternating tine thicknesses for tough blending, fine mixing and breaking up cold butter & thick batters. Durable stainless steel tines. Non slip grip handle
This reusable Cake Tester is the foolproof way to ensure your cake is perfectly baked. Simply insert in cake when baking time is complete. If tester comes out clean, cake is ready. Easy to clean - just hand wash in warm soapy water; rinse and dry with a soft cloth.
Cover makes storing and finding your Cake Tester a piece of cake.
First scraper made specifically for use with a stand mixer in the market. Fits perfectly into stand mixer bowl with attachment in place. Angled head design helps push icing, batter & dough back into bottom of bowl. Special foot keeps spatula head off countertops. Non slip handle. Nylon core over-molded with 500 degrees F heat resistant silicone. Dishwasher safe.