I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
PME stainless Steel Shaker is one of the popular Item range in PME Brand. Its mainly used for Icing Dusts and sprinkling colour dusting or sugar on cake or to get specific design. Ideal to use for cupcake and to roll icing paste or Fondants.
Cut excess fondant from cake with ease with this two wheel cutter. Create crisp straight or graceful scalloped edges on your ribbons with this smooth rolling pastry wheel. Comfortable handle with finger/thumb guard. 6.5 in. long.
Clear plastic (slightly opaque) squeeze dispenser bottles for filling chocolate molds or decorating with chocolate or candy melts. Includes small-holed plastic tips for dispensing the chocolate and a special coupler which can be used to attach any standard-size decorating tip. May also be used for mixing and dispensing oils, vinegars, and salad dressings, or for decorating plates with fruit sauces.
You can quickly and easily make two different flavors of cake in the same pan using the cake batter separator. After preparing the cake pan for baking, secure the separator into the pan with enclosed clips. Fill each side of the pan with the different batters. The clear plastic makes it easy to see that there is the same amount of batter on both sides. After pan is filled, unclip the separator and remove from pan.
Clear plastic (slightly opaque) squeeze dispenser bottles for filling chocolate molds or decorating with chocolate or candy melts. Made of microwave safe plastic for melting chocolate or candy directly in the bottle. Includes small-holed plastic tips for dispensing the chocolate and a special coupler which can be used to attach any standard-size decorating tip. May also be used for mixing and dispensing oils, vinegars, and salad dressings, or for decorating plates with fruit sauces.
Say goodbye to high-rise centers, cracked tops and over-cooked edges. With easy to use Wilton Bake Even strips, you don't have to settle for anything less than perfection. Just dampen our strips and wrap around the pan before baking. The moisture in the strips keeps the edges of the pan cooler for perfectly level and deliciously moist cakes - every time! No leveling means no wasted cake and icing and decorating are a breeze! Oven safe, instructions included.
Small set: Two 35 in. long x 1.5 in. wide, enough for two 8 or 9 in. round pans.
A pastry blender that is easy to clean! Clip slides along tines removing dough and butter as it moves. Alternating tine thicknesses for tough blending, fine mixing and breaking up cold butter & thick batters. Durable stainless steel tines. Non slip grip handle