It was great at first and the mat developed "stretch marks" I can't use it now, only able to use it for a few cakes so it was a totlal waste of money. It had never been folded. I was really surprised that Sweet Wise did not stand behind the product more.

Sweet Wise Response - Sweet Wise absolutely does stand behind this product. We mostly receive thank you letters for providing such a great product. However, for the few complaints we do receive, we are always responsive and we always try to do what is right for our customers.

We have heard this complaint from 4 or 5 users out of tens of thousands of units sold. We were not able replicate this problem on our own and after an extensive interview of the first couple users to report this problem, we were not able to identify any isolated or contributing factors.

THE MATs used in our classroom receive hundreds of uses by people of all shapes and sizes from petite 10 year old girls to 200 lb grown men and we have never seen this problem in our classroom

Just to be safe through, over a year ago, we increased the thickness of the material about 10% and we increased the stiffness a little more than 10%.

We are confident you'll love using THE MAT. Check out all the great testimonials about THE MAT and about customer service at Sweet Wise. We are grateful for all our customers who shop at Sweet Wise.

Warmest Regards,

Sweet Wise

Can I just say HOW GREAT "THE MAT" is!!! I just used it and I Love It.........probably as much as everyone else does!!! I had been thinking that someone should invent a way to help with the application of fondant. Didn't realize that your product was already out there. So glad I found it and YOUR Video is also perfect and correct! I had to try and see if I could hold up the mat with the fondant on it too!! It worked just as in your video. It makes me think...."Why didn't I think of that"!! lol I've covered cakes in fondant but started to shy away from it and would just use pieces on buttercream. BUT now "The Mat" has given me the confidence I needed and EXCELLENT results! I am very excited just knowing I can use fondant anytime I want and don't have to fret over it! Love the way and how easily it worked! So very, very happy :)
Thanks again and Happy Valentine's Day!
Diane

I could not use fondant if not for the mat!

This product is beyond comparison. It makes working with fondant a breeze. I had my first wedding cake to do (3 layers). I started out with the Wilton mat and it wasn't big enough and it just had issues. Out of frustration I went online to the wilton discussion forums and someone mentioned The Mat. I took a chance and bought it (I rarely buy things online); The Mat arrived quickly and after watching the video on youtube for the fourth time, I gave it a shot... OH MY GOODNESS. It was SO easy to use and the fondant rolled out so beautifully and it gave my cake a really professional look and feel. It is by far the best buy of 2011 for me! I can't recommend it highly enough!

I no longer struggle rolling out and applying fondant. It has cut my time down by 2/3 at least!!! THANK YOU!!!

I LOVE THE MAT IT IS THE BEST THING FOR ROLLING AND COVERING YOUR CAKES!!!!!

The Mat is the best thing i have ever used in my life i'm going to get more right now

This is the best thing i have ever used it is so nice to keep my fondant texture! Not to mention it truely is as easy as in the videos and works just as well! :D definitely happy with this product

I purchased The Mat over a year ago... I use it with Satin Ice brand fondant and love, love, love, LOVE it! I can't say enough positive things about it. It has made the job of covering cakes with fondant SO much easier and cleaner. Cleaner is my favorite part! I used to HATE the mess that powdered sugar would make on my work table, it's an extra 10 minutes or so to clean that up AFTER I'd covered my cake. That task is completely eliminated with The Mat, I'm all for anything that will save time! Plus, I love the extra time I have to work with my fondant before the top layer dries, and I don't end up with dreaded elephant skin. This product is GENIUS! Thank you Sweetwise for coming up with this amazing FOOD SAFE product!

LOVE The Mat.....it makes me actually look like I know what I'm doing...first try!