I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Create lush gum paste succulents using the Gum Paste Succulents Cut-Outs Set. Cutters shape is etched on one side for easy identification.
Use the Gum Paste Succulents Cut-Outs Set to create realistic gum paste succulents.
Set includes 9 cut-outs in varying sizes to create lifelike layering.
Cut-outs made from stainless steel.
Metal rims provide stability when cutting to create detailed petals and leaves. Set include step-by-step instructions. Make a variety of succulent leaf shapes using 9 included cutters.
The clay gun extruder has many uses. With the 20 disc designs you can create many different embellishments for your projects. The round discs are for vines, stems, borders, and letters. The screen discs are for hair, grass, straw and floral stamens.The flat slot discs are for weaving baskets, lattice, ribbons and bows. The square, triangle, half round discs are for bricks, logs, borders, and can be cut and used for small beads.
Includes the most popular cutting, shaping and texturing tools for use with all types of fondant and polymer clays. The storage case provides a convenient way to store your tools including the Ultimate Clay/Fondant Extruder (sold separately).
Two double-ended assemble handles
Two assembly heads
Three rotary cutting wheels
Three texture points
Three sphere points
Eight detailing points
One extended-length flow point - medium
Two stamping points
One feather point
One cutting point
Plastic container to hold small pieces
If you use one special dust all the time (like super pearl), you will love this pump brush. It makes dusting cakes and decorations so easy and will literally pay for itself over time because you'll use far less dust as this brush prevents waste. In addition, you'll get a much more even (not so splotchy) look to the cake. Now try this new and improved version with the brush sleeve that makes capping and storing even easier.