I would really like to thank you, John (and members of your staff whom I have not yet learned the names of) for all you did in helping us make this cake for our friend's wedding. They raved about it and even we were impressed as to how it turned out. We were confident in our ability to make a delicious cake but we had no idea how to make it look pretty. We owe a great deal of that success to all of you!
Let me tell you some of the highlights of our experience with you. From our first visit to your store when John went far out of his way, minutes before close, to help give us confidence we could make our own roses. Even going so far as to open up product and demonstrate what could be done. We were impressed by the extremely helpful YouTube videos, the email advice you gave and even the kind encouragement of your staff during our multiple visits and multiple phone calls! How helpful it was when we built our vision out of dummy cakes in the back of your store to see if we even had a good idea. All of it helped us put out something we were so proud of. We could NOT have done it without your help. It truly was the epitome of customer service.
In my day job I consult with car dealerships on how to be better at doing what you all excelled at and you can bet my experience with your business will come up over and over in my conversations.
In my gratitude I will not only be as frequent a customer as I can but would truly enjoy telling the story to all those who will listen. You've proven to me what kind of people you are and what kind of business you're running. What impresses me the most is you could have taken the approach of up selling your classes and not give me any help outside of them. A business in a similar situation would have taken that approach. However, you have shown you truly value a customer and you have earned my loyalty. I feel incredible value from every dollar I spend at your store.
We wish you much success and thank you for taking care of us so well!
Measures equal sections of your cake for precise placement of garlands, stringwork and other designs. Cake Dividing Wheel marks up to 16 divisions on cakes up to 20 in. diameter. Garland Marker adjusts to 7 widths. Instructions included.
Three detachable wheels-straight, wavy and ridged-for cutting and for embossing of patterns on fondant. Light, easy-rolling design cuts at the perfect angle. Comfortable handle also stores wheels. Emboss designs in fondant! Wheels create great-looking dots or waves to give your fondant cake terrific texture! Remove strips from mat with an angled spatula
To cut strips, attach the straight-edge cutting wheel of the Cutter/ Embosser-just snap the axle into the handle slot. Roll out fondant on the Roll & Cut Mat using grid marks to determine width. Roll the wheel along a ruler to cut perfect strips. For embossing, attach one of the two pattern wheels-wavy or ridged. Roll wheel along strip in any direction.
Add exciting 3-dimension decorations in fondant with this easy-to-use tool. In seconds, you can punch out fondant accents with elegant openwork shapes like diamonds and flowers. As you punch, the disc imprints a detailed design that adds a pretty touch of texture to any cake. The comfortable angled handle holds your choice of 8 design discs. Also great for adding fondant detail to cupcakes and cookies. Discs turn to lock in place.
This easy-to-use tool is the perfect way to add beautiful textured fondant ribbons, stripes and bows to your cake. Just choose the cutting and embossing wheel designs you want, slide the washer, core, wheels and spacers on the roller handle, and roll on top of your fondant. We suggest brushing the assembled roller with shortening for easy release. The perfectly cut ribbon strips are ready to place right on your cake! Produces ribbon widths from 1/4 in. to 3 3/4 in. when combining spacers.