I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Used to make frills or flounces Simply roll out sugarpaste until it is almost translucent. Use a cocktail stick to frill the edge.
These cutters are ideal for use with a wide range of edible and non-edible materials including; sugarpaste, gumpaste, rolled fondant, petal paste, marzipan or craft clays.
Excellent to create plaques can be use to emboss patterns into sugarpaste almond paste craft clays etc or to produce raised embossed patterns. An essential item for anyone serious about cake decoration and sugarcraft.
The creative plaque inserts trellis quilted cutter is made out of plastic. With the creative plaque you can use to make textured plaque in a different of design. The measurement for the creative plaque is 90mm it is also easy to wash and clean.
Effective way of creating realistic flowers. This set of 3 Blossom/Forget-me-Not plunger cutters are an extremely easy to use and produces excellent results. Simply press cut and eject. Made from strong food-grade plastic with aluminium spring mechan.
Round and Wavy Edge cutters are ideal for use with a wide range of Edible and Non-Edible materials . Simply mix and match the cutter shapes and sizes to cut out and create: tartlets pies and turnovers. Set of 4 is more ideal for cut-out plaques.
The star plunger cutter are made out of plastic. The cutters comes in a set of three and different sizes. The cutter can ideal be use when making a celebration cake . The measurement for the cutter are small Stars are 1/4" 5/16", and 1/2" or 18mm medium 25mm large 35mm.
PME Star is ideal to get amazing cut out with Icing. Comes in set of 3 as Use of different sizes supports more creative decoration ideas. Most suitable for design Christmas cake cupcakes and and wide range of celebration cakes.
Stars are 3/4" 7/8", and 1 1/4"
These cutters are ideal for use with a range of edible and non-edilbe materials including: sugarpaste (rolled fondant), petal paste (gum paste), marzipan or craft clays. Create simple to produce flower blossom.