I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Triple Scallop Crimper is ideal to make amazing design on Icing. Extra serrated design help to get different shape embossing and designs. Adjustable “Oin ring helps to get different sizes and adjustment with great comfort. Made of high quality stainless steel.
Three detachable wheels-straight, wavy and ridged-for cutting and for embossing of patterns on fondant. Light, easy-rolling design cuts at the perfect angle. Comfortable handle also stores wheels. Emboss designs in fondant! Wheels create great-looking dots or waves to give your fondant cake terrific texture! Remove strips from mat with an angled spatula
To cut strips, attach the straight-edge cutting wheel of the Cutter/ Embosser-just snap the axle into the handle slot. Roll out fondant on the Roll & Cut Mat using grid marks to determine width. Roll the wheel along a ruler to cut perfect strips. For embossing, attach one of the two pattern wheels-wavy or ridged. Roll wheel along strip in any direction.
PME Star is ideal to get amazing cut out with Icing. Comes in set of 3 as Use of different sizes supports more creative decoration ideas. Most suitable for design Christmas cake cupcakes and and wide range of celebration cakes.
Stars are 3/4" 7/8", and 1 1/4"