I would really like to thank you, John (and members of your staff whom I have not yet learned the names of) for all you did in helping us make this cake for our friend's wedding. They raved about it and even we were impressed as to how it turned out. We were confident in our ability to make a delicious cake but we had no idea how to make it look pretty. We owe a great deal of that success to all of you!
Let me tell you some of the highlights of our experience with you. From our first visit to your store when John went far out of his way, minutes before close, to help give us confidence we could make our own roses. Even going so far as to open up product and demonstrate what could be done. We were impressed by the extremely helpful YouTube videos, the email advice you gave and even the kind encouragement of your staff during our multiple visits and multiple phone calls! How helpful it was when we built our vision out of dummy cakes in the back of your store to see if we even had a good idea. All of it helped us put out something we were so proud of. We could NOT have done it without your help. It truly was the epitome of customer service.
In my day job I consult with car dealerships on how to be better at doing what you all excelled at and you can bet my experience with your business will come up over and over in my conversations.
In my gratitude I will not only be as frequent a customer as I can but would truly enjoy telling the story to all those who will listen. You've proven to me what kind of people you are and what kind of business you're running. What impresses me the most is you could have taken the approach of up selling your classes and not give me any help outside of them. A business in a similar situation would have taken that approach. However, you have shown you truly value a customer and you have earned my loyalty. I feel incredible value from every dollar I spend at your store.
We wish you much success and thank you for taking care of us so well!
If you use one special dust all the time (like super pearl), you will love this pump brush. It makes dusting cakes and decorations so easy and will literally pay for itself over time because you'll use far less dust as this brush prevents waste. In addition, you'll get a much more even (not so splotchy) look to the cake. Now try this new and improved version with the brush sleeve that makes capping and storing even easier.
Measures equal sections of your cake for precise placement of garlands, stringwork and other designs. Cake Dividing Wheel marks up to 16 divisions on cakes up to 20 in. diameter. Garland Marker adjusts to 7 widths. Instructions included.
Add exciting 3-dimension decorations in fondant with this easy-to-use tool. In seconds, you can punch out fondant accents with elegant openwork shapes like diamonds and flowers. As you punch, the disc imprints a detailed design that adds a pretty touch of texture to any cake. The comfortable angled handle holds your choice of 8 design discs. Also great for adding fondant detail to cupcakes and cookies. Discs turn to lock in place.
This exciting Ribbon cutter is so versatile that the only limitations are the ideas that you have not yet considered. It comes complete with 4 cutting wheels, 2 stitch wheels, 2 large spacers, and 2 small spacers all stored within its own special container. It also comes with 3 sizes of spaces which can give you ribbons from 3mm to 50mm.
Invaluable tools for shaping, imprinting and stenciling - helping you achieve lifelike confectionery flowers. Ideal for shaping marzipan fruits, marking patterns in fondant cakes. Includes plastic Dogbone, Umbrella, Shell, Ball and Veining tools.