I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Blade & Shell shaped modelling tool ideal for cutting and marking gumpaste, sugarpaste marzipan etc. The Shell end creates simple embossed shell patterns on cakes particularly around edges and borders.
Here are the tools every decorator needs to create breathtaking gum paste and fondant flowers, leaves and accents. Precise modeling tools feature comfortable grips for easy handling. Colored grips and numbered tip designs make tools easy to identify. Convenient case keeps the collection organized and handy. Includes large/small veining tool, shell tool/knife, large/small dogbone tool, serrated quilting/cutting wheel, umbrella tool with 5 and 6 divisions, scriber/cone tool, large/small ball tool, palette knife and modeling sticks #1 and #2.