I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Making traditional spritz cookies has never been so easy! Cookie Pro™ Ultra II is designed to be the easiest to fill, most comfortable press you've ever used. And, with 16 terrific shapes, including 4 fun mini cookie designs, your holiday cookie baskets will be more festive than ever! Includes complete instructions and delicious recipes. Perfect for making spritz cookies
Create wonderful plain or textured plaques in a variety of sizes. Range from 2.5" x 1.5" to 3.5" x 2". Use a cut-out piece or emboss directly onto the cake. These multi functional cutters are ideal for use with a range of edible and non-edible materials including sugarpaste (fondant), flower paste (gum paste), pastillage, modeling chocolate, porcelain, and polymer clays. Set includes 4 plunger cutters and 4 embossers with handles.
Ideal to get designer plaque with embossing. Come with eight different interchangeable embossers i.e. 2 of roses 2 of Rose Spray and 4 of plain. Helps to use for wedding cake designs. Creative use of different embosser add extra attraction to the cake.
Make incredibly lifelike gum paste flowers. Full-color how-to book includes many arranging ideas and step-by-step instructions. Kit includes 1 leaf mold, 3 wood modeling tools, protector flap, instruction book, 2 foam squares for modeling and 24 plastic cutters - Wild Rose, Baby's Breath, Forget-Me-Not, Apple Blossom, Pansy, Small and Large Daisies, Calyx, Orchid Throat, Stephanotis, Small and Large Carnations, Rose Petals (three sizes), Daffodil Petal, Daffodil Cup, Lily, Tulip Petal, Small and Large Rose Leaves, Holly Leaves, Ivy Leaf, Tulip Leaf.