I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Create incredibly lifelike cattleya orchids out of gum paste with these flower and petal cutters. Cattleya orchids look very attractive arranged as a buttonhole or corsage. Set of 3 cutters: labellum (throat/lip), petal, and sepal
These cutters are ideal for use with a range of Edible and Non-edible materials including: sugarpaste (rolled fondant), petal paste (gum paste), marzipan or craft clays. Create simple to produce leaves complete with detailed veining.
These cutters are ideal for use with a range of edible and non-edilbe materials including: sugarpaste (rolled fondant), petal paste (gum paste), marzipan or craft clays. Create simple to produce flower blossom.
Effective way of creating realistic flowers. This Blossom/Forget-me-Not plunger cutters is an extremely easy to use and produces excellent results. Simply press cut and eject. Made from strong food-grade plastic with aluminium spring mechanism.
Create incredibly lifelike moth orchids (phalaenopsis orchids) out of gum paste with these flower and petal cutters. Moth orchids are large waxy flat oval-shaped flowers on long stems, with colours varying from white to pink, purple, and yellow. Set of 3 cutters: labellum (throat/lip), lateral petal, and dorsal and lateral sepal