I would really like to thank you, John (and members of your staff whom I have not yet learned the names of) for all you did in helping us make this cake for our friend's wedding. They raved about it and even we were impressed as to how it turned out. We were confident in our ability to make a delicious cake but we had no idea how to make it look pretty. We owe a great deal of that success to all of you!
Let me tell you some of the highlights of our experience with you. From our first visit to your store when John went far out of his way, minutes before close, to help give us confidence we could make our own roses. Even going so far as to open up product and demonstrate what could be done. We were impressed by the extremely helpful YouTube videos, the email advice you gave and even the kind encouragement of your staff during our multiple visits and multiple phone calls! How helpful it was when we built our vision out of dummy cakes in the back of your store to see if we even had a good idea. All of it helped us put out something we were so proud of. We could NOT have done it without your help. It truly was the epitome of customer service.
In my day job I consult with car dealerships on how to be better at doing what you all excelled at and you can bet my experience with your business will come up over and over in my conversations.
In my gratitude I will not only be as frequent a customer as I can but would truly enjoy telling the story to all those who will listen. You've proven to me what kind of people you are and what kind of business you're running. What impresses me the most is you could have taken the approach of up selling your classes and not give me any help outside of them. A business in a similar situation would have taken that approach. However, you have shown you truly value a customer and you have earned my loyalty. I feel incredible value from every dollar I spend at your store.
We wish you much success and thank you for taking care of us so well!
The ivy leaf plunger cutter is made out of plastic. It can be use to decorate the cake. It comes in a set of three. The measurement for the ivy leaf plunger is small 15mm medium 22mm and large 28mm. It is also easy to wash and clean.
The star plunger cutter are made out of plastic. The cutters comes in a set of three and different sizes. The cutter can ideal be use when making a celebration cake . The measurement for the cutter are small Stars are 1/4" 5/16", and 1/2" or 18mm medium 25mm large 35mm.
Effective way of creating realistic flowers. This set of 3 Blossom/Forget-me-Not plunger cutters are an extremely easy to use and produces excellent results. Simply press cut and eject. Made from strong food-grade plastic with aluminium spring mechan.
The creative plaque inserts trellis quilted cutter is made out of plastic. With the creative plaque you can use to make textured plaque in a different of design. The measurement for the creative plaque is 90mm it is also easy to wash and clean.
Ideal to get designer plaque with embossing. Come with eight different interchangeable embossers i.e. 2 of roses 2 of Rose Spray and 4 of plain. Helps to use for wedding cake designs. Creative use of different embosser add extra attraction to the cake.
Excellent to create plaques can be use to emboss patterns into sugarpaste almond paste craft clays etc or to produce raised embossed patterns. An essential item for anyone serious about cake decoration and sugarcraft.
Create wonderful plain or textured plaques in a variety of sizes. Range from 2.5" x 1.5" to 3.5" x 2". Use a cut-out piece or emboss directly onto the cake. These multi functional cutters are ideal for use with a range of edible and non-edible materials including sugarpaste (fondant), flower paste (gum paste), pastillage, modeling chocolate, porcelain, and polymer clays. Set includes 4 plunger cutters and 4 embossers with handles.