I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
PME Flower blosson Plunger Cutter set of 4. Made from white durable plastic and easy to use and clean. Use these cutters to make pretty forget-me- not flowers for all your summer cakes. Size small 6mm ( 1 1/4in) medium 10mm (3/8in) large 13mm(1/2 in)and ex
The ivy leaf plunger cutter is made out of plastic. It can be use to decorate the cake. It comes in a set of three. The measurement for the ivy leaf plunger is small 15mm medium 22mm and large 28mm. It is also easy to wash and clean.
The star plunger cutter are made out of plastic. The cutters comes in a set of three and different sizes. The cutter can ideal be use when making a celebration cake . The measurement for the cutter are small Stars are 1/4" 5/16", and 1/2" or 18mm medium 25mm large 35mm.
Effective way of creating realistic flowers. This set of 3 Blossom/Forget-me-Not plunger cutters are an extremely easy to use and produces excellent results. Simply press cut and eject. Made from strong food-grade plastic with aluminium spring mechan.
The creative plaque inserts trellis quilted cutter is made out of plastic. With the creative plaque you can use to make textured plaque in a different of design. The measurement for the creative plaque is 90mm it is also easy to wash and clean.
Ideal to get designer plaque with embossing. Come with eight different interchangeable embossers i.e. 2 of roses 2 of Rose Spray and 4 of plain. Helps to use for wedding cake designs. Creative use of different embosser add extra attraction to the cake.
Excellent to create plaques can be use to emboss patterns into sugarpaste almond paste craft clays etc or to produce raised embossed patterns. An essential item for anyone serious about cake decoration and sugarcraft.
Create wonderful plain or textured plaques in a variety of sizes. Range from 2.5" x 1.5" to 3.5" x 2". Use a cut-out piece or emboss directly onto the cake. These multi functional cutters are ideal for use with a range of edible and non-edible materials including sugarpaste (fondant), flower paste (gum paste), pastillage, modeling chocolate, porcelain, and polymer clays. Set includes 4 plunger cutters and 4 embossers with handles.
Effective way of creating realistic flowers. This Blossom/Forget-me-Not plunger cutters is an extremely easy to use and produces excellent results. Simply press cut and eject. Made from strong food-grade plastic with aluminium spring mechanism.
These cutters are ideal for use with a wide range of edible and non-edible materials including; sugarpaste, gumpaste, rolled fondant, petal paste, marzipan or craft clays.
Making traditional spritz cookies has never been so easy! Cookie Pro™ Ultra II is designed to be the easiest to fill, most comfortable press you've ever used. And, with 16 terrific shapes, including 4 fun mini cookie designs, your holiday cookie baskets will be more festive than ever! Includes complete instructions and delicious recipes. Perfect for making spritz cookies
Create incredibly lifelike moth orchids (phalaenopsis orchids) out of gum paste with these flower and petal cutters. Moth orchids are large waxy flat oval-shaped flowers on long stems, with colours varying from white to pink, purple, and yellow. Set of 3 cutters: labellum (throat/lip), lateral petal, and dorsal and lateral sepal