I would really like to thank you, John (and members of your staff whom I have not yet learned the names of) for all you did in helping us make this cake for our friend's wedding. They raved about it and even we were impressed as to how it turned out. We were confident in our ability to make a delicious cake but we had no idea how to make it look pretty. We owe a great deal of that success to all of you!
Let me tell you some of the highlights of our experience with you. From our first visit to your store when John went far out of his way, minutes before close, to help give us confidence we could make our own roses. Even going so far as to open up product and demonstrate what could be done. We were impressed by the extremely helpful YouTube videos, the email advice you gave and even the kind encouragement of your staff during our multiple visits and multiple phone calls! How helpful it was when we built our vision out of dummy cakes in the back of your store to see if we even had a good idea. All of it helped us put out something we were so proud of. We could NOT have done it without your help. It truly was the epitome of customer service.
In my day job I consult with car dealerships on how to be better at doing what you all excelled at and you can bet my experience with your business will come up over and over in my conversations.
In my gratitude I will not only be as frequent a customer as I can but would truly enjoy telling the story to all those who will listen. You've proven to me what kind of people you are and what kind of business you're running. What impresses me the most is you could have taken the approach of up selling your classes and not give me any help outside of them. A business in a similar situation would have taken that approach. However, you have shown you truly value a customer and you have earned my loyalty. I feel incredible value from every dollar I spend at your store.
We wish you much success and thank you for taking care of us so well!
Make incredibly lifelike gum paste flowers. Full-color how-to book includes many arranging ideas and step-by-step instructions. Kit includes 1 leaf mold, 3 wood modeling tools, protector flap, instruction book, 2 foam squares for modeling and 24 plastic cutters - Wild Rose, Baby's Breath, Forget-Me-Not, Apple Blossom, Pansy, Small and Large Daisies, Calyx, Orchid Throat, Stephanotis, Small and Large Carnations, Rose Petals (three sizes), Daffodil Petal, Daffodil Cup, Lily, Tulip Petal, Small and Large Rose Leaves, Holly Leaves, Ivy Leaf, Tulip Leaf.
Ideal to get designer plaque with embossing. Come with eight different interchangeable embossers i.e. 2 of roses 2 of Rose Spray and 4 of plain. Helps to use for wedding cake designs. Creative use of different embosser add extra attraction to the cake.
Create wonderful plain or textured plaques in a variety of sizes. Range from 2.5" x 1.5" to 3.5" x 2". Use a cut-out piece or emboss directly onto the cake. These multi functional cutters are ideal for use with a range of edible and non-edible materials including sugarpaste (fondant), flower paste (gum paste), pastillage, modeling chocolate, porcelain, and polymer clays. Set includes 4 plunger cutters and 4 embossers with handles.
Making traditional spritz cookies has never been so easy! Cookie Pro™ Ultra II is designed to be the easiest to fill, most comfortable press you've ever used. And, with 16 terrific shapes, including 4 fun mini cookie designs, your holiday cookie baskets will be more festive than ever! Includes complete instructions and delicious recipes. Perfect for making spritz cookies