I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
This 12-piece round, fluted cutter set is ideal for cutting pastries, dough or as a form for food. The 12 fluted cutters range in size from 3/4" to 4 3/8" and each stand 2" tall. They are made of stainless steel and will not rust or bend out of shape. These durable cutters will be sure to bring out your creative side!
Create lush gum paste succulents using the Gum Paste Succulents Cut-Outs Set. Cutters shape is etched on one side for easy identification.
Use the Gum Paste Succulents Cut-Outs Set to create realistic gum paste succulents.
Set includes 9 cut-outs in varying sizes to create lifelike layering.
Cut-outs made from stainless steel.
Metal rims provide stability when cutting to create detailed petals and leaves. Set include step-by-step instructions. Make a variety of succulent leaf shapes using 9 included cutters.
This 5-piece , fluted cutter set is ideal for cutting pastries, dough or as a form for food. They are made of stainless steel and will not rust or bend out of shape. These durable cutters will be sure to bring out your creative side!
Set includes 5 butterfly cookie cutters ranging in size from 2" to 3-1/2", 2 mini texture mats, and instructions. Roll out cookie dough, cut with cookie cutter, bake cookies, ice with buttercream icing, roll out fondant on mat, cut with same cookie cutter and place on iced cookie for a perfect fit. Add additional decorations if desired.