I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
This 12-piece round cutter set is ideal for cutting pastries, dough or as a form for food. The 12 cutters range in size from 7/8" to 4 7/16" and each stand 1 1/4" tall. They are made of stainless steel and will not rust or bend out of shape. These durable cutters will be sure to bring out your creative side!
(1) 1 3/16"
(1) 1 1/2"
(1) 1 7/8"
(1) 2 1/4"
(1) 2 7/8"
(1) 2 1/2"
(1) 3 1/8"
(1) 3 1/2"
(1) 3 3/4"
(1) 4 1/8"
(1) 4 7/16"
(1) 4 3/4"
This 9-piece round, fluted cutter set is ideal for cutting pastries, dough or as a form for food. They are made of stainless steel and will not rust or bend out of shape. These durable cutters will be sure to bring out your creative side!
This 5-piece , fluted cutter set is ideal for cutting pastries, dough or as a form for food. They are made of stainless steel and will not rust or bend out of shape. These durable cutters will be sure to bring out your creative side!
Create one-of-a-kind cookies and other pastries with this numbers cutter set. This set of 1 1/2" stainless steel cutters includes cutters shaped as numbers 0-9. Put a smile on your customer’s face with these creative cutters!
Ateco's Plain Square Cutter Set includes six cutters with plain edges. Cutters made of stainless steel and range in size from 1 3/8 to 2 5/8-inches. Cutters are perfect for cutting pastry, cookies, dough, or as a form for food. By Ateco. Since 1905, Ateco has supplied fine restaurants and bakeries with quality built, specialty baking tools. Ateco products are internationally renowned for their high quality. When you use Ateco products, you’re not only enjoying quality craftsmanship, you’re also enjoying quality design; the products are a result of over one hundred years and four generations of innovation and development.