I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
We've put together the perfect set for both beginning and advanced decorators. The generous selection of tips, colors and tools gives you the flexibility to decorate virtually any kind of cake. The handy caddy also has plenty of room to add new items and keeps everything organized to save you time. Set includes all tools specified as needed in our Course 1 class.
Standard Round Tips #2, 3, 5, 7, 12; Standard Open Star Tips #16, 18, 21, 32; Standard Basketweave Tip #47; Standard Leaf Tip #67; Standard Petal Tips #101, 103, 104; Drop Flower Tips #133, 225; Multi-Opening Tip #233; Leaf Tip #352; Tip #2004 (2D), No. 7 Flower Nail; 18 Disposable Bags; one 10 in. Soft Touch Bag; Tip Brush; Decorator Brush; two Standard Couplers; 8 in. Angled Comfort Grip Spatula; four .5 oz. Icing Colors: Lemon Yellow, Christmas Red, Royal Blue, Leaf Green; Practice Board; New Cake Decorating Beginner's Guide.
With the Ultimate Decorating Set, you get the world’s best decorating caddy, loaded with the world’s best cake decorating tools from Wilton. It’s our most extensive collection of the essential tools for every decorating need from buttercream and royal icing, to gum paste and fondant decorating! With this set, you can do it all! Everything you need for Wilton Method Decorating Courses 1, 2 & 3! Caddy measures 14.75 in. x 12.75 in. x 8 in. Set/177.
For Buttercream and Royal Icing:
• 17 Decorating Tips: Round 1, 3, 5, 12; Star 1M, 14, 16, 18, 21; Petal 59s, 101, 104; Leaf 352, 366; Bismarck 230; Drop Flower 2D; Multi-Opening 233
• 9 in. and 11 in. Straight Spatulas
• 9 in. and 13 in. Angled Spatulas
• 2 — 10 in. Featherweight Decorating Bags
• 50 — 12 in. Disposable Decorating Bags
• 6 — 15 in. Parchment Triangles
• 4 Standard Couplers
• 6 Silicone Tip Covers
• 4-Pc. Decorating Nail Set
• 2 — 2-Pc. Lily Nail Sets
• 180 Lily Stamens
• 48 Flower Nail Template Stickers
• 6 Foil Squares
• Wave Flower Former Set
6 Flower Forming Cups
Tip/Coupler Dishwasher and Storage Bag
• Practice Board with Stand and Patterns
For Fondant and Gum Paste:
• Button Flower Fondant Cut & Press Set
• Fondant Ribbon Cutter/ Embosser Set
• Pansy Cutter
• Thick and Thin Fondant Shaping Foam
• 3 Decorating Brushes
• Dusting Pouch
• Thick and Thin Modeling Tools
• Ball Tool
• Veining Tool
• 2 Dowel Rods
• 2-Pc. Mum Cutter Set
• 3-Pc. Round Cut-Outs Set
• 5-Pc. Stepsaving Rose Flower Cutter Set
• Calla Lily Cutter
• 6 Calla Lily Formers
• Straight Scallop Cutter
• 9 in. Rolling Pin with 4 Rings (two 1/8 in., two 1/16 in.)
• Fondant Smoother
• 8 in. Cake Circle
Tilting turntable providing the ideal positioning and angle for cake decoration. Particularly useful for intricate details on the sides of cakes. Easy to rotate, fitted with non slip top and feet. Extremely strong solid plastic construction.
16 & 18in Plates disassemble to reduce packaging footprint and for easier storage.
Base feet redesigned to screw on to any plate. No glue! Any plate can be used for the base plate.
Top nut redesigned to be flush with the plate surface.
Pillar heights redesigned to include two sets, one taller set for use with cakes, the shorter set for use with cupcakes. Both sizes included in set.
Cake corer redesigned to simplify the construction, and will be included in the set
1/4" X 12" - Replaces old fashioned wood dowels. These dowels cut easily with scissors/shears. For extra support insert 2 small dowels into large dowel. Sanitary and easy to see when disassembling cake. Also, use for gumpaste flowers- drying tube and applique
This small (12") poly dowels can fit inside the large (16") poly dowels if you need some extra strength for your structure.
Poly-Dowels® US Pat. 8,196,879