I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Gum Paste Family 3D mold set with Instruction Booklet. Similar to the old Wilton set from the 60's. Hard Plastic with "buttons to line up the two sided molds. Includes toddler, child, woman & male 3D figures.
We've put together the perfect set for both beginning and advanced decorators. The generous selection of tips, colors and tools gives you the flexibility to decorate virtually any kind of cake. The handy caddy also has plenty of room to add new items and keeps everything organized to save you time. Set includes all tools specified as needed in our Course 1 class.
Standard Round Tips #2, 3, 5, 7, 12; Standard Open Star Tips #16, 18, 21, 32; Standard Basketweave Tip #47; Standard Leaf Tip #67; Standard Petal Tips #101, 103, 104; Drop Flower Tips #133, 225; Multi-Opening Tip #233; Leaf Tip #352; Tip #2004 (2D), No. 7 Flower Nail; 18 Disposable Bags; one 10 in. Soft Touch Bag; Tip Brush; Decorator Brush; two Standard Couplers; 8 in. Angled Comfort Grip Spatula; four .5 oz. Icing Colors: Lemon Yellow, Christmas Red, Royal Blue, Leaf Green; Practice Board; New Cake Decorating Beginner's Guide.
With the Ultimate Decorating Set, you get the world’s best decorating caddy, loaded with the world’s best cake decorating tools from Wilton. It’s our most extensive collection of the essential tools for every decorating need from buttercream and royal icing, to gum paste and fondant decorating! With this set, you can do it all! Everything you need for Wilton Method Decorating Courses 1, 2 & 3! Caddy measures 14.75 in. x 12.75 in. x 8 in. Set/177.
For Buttercream and Royal Icing:
• 17 Decorating Tips: Round 1, 3, 5, 12; Star 1M, 14, 16, 18, 21; Petal 59s, 101, 104; Leaf 352, 366; Bismarck 230; Drop Flower 2D; Multi-Opening 233
• 9 in. and 11 in. Straight Spatulas
• 9 in. and 13 in. Angled Spatulas
• 2 — 10 in. Featherweight Decorating Bags
• 50 — 12 in. Disposable Decorating Bags
• 6 — 15 in. Parchment Triangles
• 4 Standard Couplers
• 6 Silicone Tip Covers
• 4-Pc. Decorating Nail Set
• 2 — 2-Pc. Lily Nail Sets
• 180 Lily Stamens
• 48 Flower Nail Template Stickers
• 6 Foil Squares
• Wave Flower Former Set
6 Flower Forming Cups
Tip/Coupler Dishwasher and Storage Bag
• Practice Board with Stand and Patterns
For Fondant and Gum Paste:
• Button Flower Fondant Cut & Press Set
• Fondant Ribbon Cutter/ Embosser Set
• Pansy Cutter
• Thick and Thin Fondant Shaping Foam
• 3 Decorating Brushes
• Dusting Pouch
• Thick and Thin Modeling Tools
• Ball Tool
• Veining Tool
• 2 Dowel Rods
• 2-Pc. Mum Cutter Set
• 3-Pc. Round Cut-Outs Set
• 5-Pc. Stepsaving Rose Flower Cutter Set
• Calla Lily Cutter
• 6 Calla Lily Formers
• Straight Scallop Cutter
• 9 in. Rolling Pin with 4 Rings (two 1/8 in., two 1/16 in.)
• Fondant Smoother
• 8 in. Cake Circle
Disposable icing bags in a convenient roll. Can be used with or without a coupler. With its special ‘soft touch’ grip, Comfort Clear represents the top-of-the-line segment in piping bags. Comfort Clear uses a
unique, patented production process. The unique characteristics of the extremely flexible firm-grip multi-layer film ensure that the professional can continue to achieve clean, precise results even after hours of repetitive actions. The Comfort Clear works just as well as the cotton piping bag and can also be easily changed over and filled up. The master knows that the smallest mistake can cause irreparable damage. That is why we offer Comfort Clear - efficient and effective for every professional. The undisputed Number One in piping bags.
This feature-packed leveler makes it easier than ever to create perfectly straight cake tops and layers. The ULTIMATE Cake Leveler does it all - safe, precise cutting, easy height adjustment and convenient storage! Twist-lock feet raise and lower blade with ease. Precision stainless steel blade for effortless cutting with fewer crumbs. Sliding sleeve locks handle securely. Ergonomic handle gives you more control when cutting. Blade has eight height positions for cutting delicate torted cakes and slicing off the cake crowns to make the top of your cake level.
Say goodbye to high-rise centers, cracked tops and over-cooked edges. With easy to use Wilton Bake Even strips, you don’t have to settle for anything less than perfection. Just dampen our strips and wrap around the pan before baking. The moisture in the strips keeps the edges of the pan cooler for perfectly level and deliciously moist cakes—every time! No leveling means no wasted cake and icing and decorating are a breeze! Oven safe, instructions included.
Three easy steps:
Measure: Fit the dry Bake-Even strip around the pan, and thread the strip through the fabric loop. Strips can be used in combination to fit larger sized pans. See sizing chart.
Soak: Remove pan and run strip under cold water to wet; for best results soak the strip in a bowl of ice/cold water for 5 minutes. Remove excess water, but do not wring.
Cinch: Place strip on the counter and put pan inside. Cinch to tighten. Add batter; bake as directed.
6 STRIPS – 2 - 35 IN LONG x 1.5 IN WIDE; 2 - 25 IN LONG x 1.5 IN WIDE; 2 - 10 IN LONG x 1.5 IN WIDE