I would really like to thank you, John (and members of your staff whom I have not yet learned the names of) for all you did in helping us make this cake for our friend's wedding. They raved about it and even we were impressed as to how it turned out. We were confident in our ability to make a delicious cake but we had no idea how to make it look pretty. We owe a great deal of that success to all of you!
Let me tell you some of the highlights of our experience with you. From our first visit to your store when John went far out of his way, minutes before close, to help give us confidence we could make our own roses. Even going so far as to open up product and demonstrate what could be done. We were impressed by the extremely helpful YouTube videos, the email advice you gave and even the kind encouragement of your staff during our multiple visits and multiple phone calls! How helpful it was when we built our vision out of dummy cakes in the back of your store to see if we even had a good idea. All of it helped us put out something we were so proud of. We could NOT have done it without your help. It truly was the epitome of customer service.
In my day job I consult with car dealerships on how to be better at doing what you all excelled at and you can bet my experience with your business will come up over and over in my conversations.
In my gratitude I will not only be as frequent a customer as I can but would truly enjoy telling the story to all those who will listen. You've proven to me what kind of people you are and what kind of business you're running. What impresses me the most is you could have taken the approach of up selling your classes and not give me any help outside of them. A business in a similar situation would have taken that approach. However, you have shown you truly value a customer and you have earned my loyalty. I feel incredible value from every dollar I spend at your store.
We wish you much success and thank you for taking care of us so well!
This stainless steel knife is perfect for torting cakes - it cuts layers cleanly and has the width you need to transfer layers without breakage. Use the smooth edge for spreading icing or filling on cake layers. It's easy to control, with a lightweight nylon handle that is comfortable in any hand.
This feature-packed leveler makes it easier than ever to create perfectly straight cake tops and layers. The ULTIMATE Cake Leveler does it all - safe, precise cutting, easy height adjustment and convenient storage! Twist-lock feet raise and lower blade with ease. Precision stainless steel blade for effortless cutting with fewer crumbs. Sliding sleeve locks handle securely. Ergonomic handle gives you more control when cutting. Blade has eight height positions for cutting delicate torted cakes and slicing off the cake crowns to make the top of your cake level.
Now your cakes can have an elegant sculpted look that will give them a beautiful professional finish. It's easy with the Icing Sculptor™. Just insert any combination of the 64 design blades - mix and match between the 14 sculpting edges to create your favorite customized effects. Then glide the comb over the iced cake sides to create attractive ridges that will beautifully frame your design. Create hundreds of pattern combinations - wide or narrow ridges, dramatic swirls and vertical designs too.
Includes sculptor handle, 64 design blades and complete instructions.
Tilting turntable providing the ideal positioning and angle for cake decoration. Particularly useful for intricate details on the sides of cakes. Easy to rotate, fitted with non slip top and feet. Extremely strong solid plastic construction.