I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Constructed using cloth material, this bag helps prevent slipping in your hands
If you are trying to make a color darker, start with candy coating closest to the color you want to achieve. Then add enough candy coloring to darken or change the color. Sometimes, adding coloring will thicken the candy.
Wilton's strict testing standards ensure the highest quality disposable bags you can buy. Wilton's proprietary blend of materials helps Wilton bags feel more comfortable and outperform competitive bags. They can be used with or without a coupler and work great for microwave-melting and piping of Candy Melts. Fits standard tips and couplers. Just use, then toss! Instructions included.Now in a convenient Value Pack! These dispenser boxes makes it easy to pull out one bag at a time, so you can keep your decorating space uncluttered. This package contains 12 units.
This reusable Cake Tester is the foolproof way to ensure your cake is perfectly baked. Simply insert in cake when baking time is complete. If tester comes out clean, cake is ready. Easy to clean - just hand wash in warm soapy water; rinse and dry with a soft cloth.
Cover makes storing and finding your Cake Tester a piece of cake.
Make your cake top perfectly level for precise decorating - just place adjustable wire in notches to height desired and glide through the cake. Makes torting easy, too.
For cakes up to 10 in. wide x 2 in. high.
The Cookie Cutters you can find on our web site are the perfect cookie cutter to sprinkle in a little fun and add a dash of excitement to those dull, round cookies. Whether you're looking for that perfect birthday gift or whether you're looking bring a little fun to your next party. Our cookie cutters are of the highest quality and the best part is that it will only cost you a little dough! Check out our wide selection of unique cookie cutters.
Eliminate the guesswork when you roll out fondant! Slip these easy-to-use guide rings onto the ends of your 20 in. rolling pin to achieve the perfect thickness every time. Includes 1/16 in. (blue) for flower petals and leaves, 3/16 in. (gold) for letters, numbers and appliqu&eaccute; shapes, 1/8 in. (orange) for shapes cut with Wilton Cut-Outs™ or cookie cutters and for covering cakes with fondant.