I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Carry decorated desserts with ease! The 6 in. high clear plastic dome has 3 locking latches that hold the base securely in place wherever you go. Convenient handle gives you a firm grip for a safe trip from your car to the party.
The elegant base is approximately 13 in. diameter and holds and stores up to 10 in. round cake or pie, cupcakes, cookies and more.
It's the most convenient way to take along cakes, cupcakes, muffins and more! The Ultimate 3-In-1 Cake Caddy features an exclusive reversible cupcake tray which holds 12 standard or 24 mini cupcakes. Or, remove the tray to carry up to a 9 x 13 in. decorated cake on the sturdy locking base. The see-through cover has higher sides to keep icing flowers and tall decorations protected. You'll also use the caddy at home, to keep pies, cookies and brownies fresh for days after baking.
Disposable icing bags in a convenient roll. Can be used with or without a coupler. With its special ‘soft touch’ grip, Comfort Clear represents the top-of-the-line segment in piping bags. Comfort Clear uses a
unique, patented production process. The unique characteristics of the extremely flexible firm-grip multi-layer film ensure that the professional can continue to achieve clean, precise results even after hours of repetitive actions. The Comfort Clear works just as well as the cotton piping bag and can also be easily changed over and filled up. The master knows that the smallest mistake can cause irreparable damage. That is why we offer Comfort Clear - efficient and effective for every professional. The undisputed Number One in piping bags.
This Fancy Tart Mold set is the perfect tart mold set to make mini quiches or tarts with in unique shapes. We love using this tart set to make finger foods with. Another use of this tart mold set is for the use of pouring melted chocolate into these molds and let set up for homemade chocolate cups. Then fill them with a chocolate mouse or candy. These fancy tart pans contain 6 geometric shapes and you get 6 molds of each shape.
This stainless steel knife is perfect for torting cakes - it cuts layers cleanly and has the width you need to transfer layers without breakage. Use the smooth edge for spreading icing or filling on cake layers. It's easy to control, with a lightweight nylon handle that is comfortable in any hand.