I would really like to thank you, John (and members of your staff whom I have not yet learned the names of) for all you did in helping us make this cake for our friend's wedding. They raved about it and even we were impressed as to how it turned out. We were confident in our ability to make a delicious cake but we had no idea how to make it look pretty. We owe a great deal of that success to all of you!
Let me tell you some of the highlights of our experience with you. From our first visit to your store when John went far out of his way, minutes before close, to help give us confidence we could make our own roses. Even going so far as to open up product and demonstrate what could be done. We were impressed by the extremely helpful YouTube videos, the email advice you gave and even the kind encouragement of your staff during our multiple visits and multiple phone calls! How helpful it was when we built our vision out of dummy cakes in the back of your store to see if we even had a good idea. All of it helped us put out something we were so proud of. We could NOT have done it without your help. It truly was the epitome of customer service.
In my day job I consult with car dealerships on how to be better at doing what you all excelled at and you can bet my experience with your business will come up over and over in my conversations.
In my gratitude I will not only be as frequent a customer as I can but would truly enjoy telling the story to all those who will listen. You've proven to me what kind of people you are and what kind of business you're running. What impresses me the most is you could have taken the approach of up selling your classes and not give me any help outside of them. A business in a similar situation would have taken that approach. However, you have shown you truly value a customer and you have earned my loyalty. I feel incredible value from every dollar I spend at your store.
We wish you much success and thank you for taking care of us so well!
We've put together the perfect set for both beginning and advanced decorators. The generous selection of tips, colors and tools gives you the flexibility to decorate virtually any kind of cake. The handy caddy also has plenty of room to add new items and keeps everything organized to save you time. Set includes all tools specified as needed in our Course 1 class.
Standard Round Tips #2, 3, 5, 7, 12; Standard Open Star Tips #16, 18, 21, 32; Standard Basketweave Tip #47; Standard Leaf Tip #67; Standard Petal Tips #101, 103, 104; Drop Flower Tips #133, 225; Multi-Opening Tip #233; Leaf Tip #352; Tip #2004 (2D), No. 7 Flower Nail; 18 Disposable Bags; one 10 in. Soft Touch Bag; Tip Brush; Decorator Brush; two Standard Couplers; 8 in. Angled Comfort Grip Spatula; four .5 oz. Icing Colors: Lemon Yellow, Christmas Red, Royal Blue, Leaf Green; Practice Board; New Cake Decorating Beginner's Guide.
Carry decorated desserts with ease! The 6 in. high clear plastic dome has 3 locking latches that hold the base securely in place wherever you go. Convenient handle gives you a firm grip for a safe trip from your car to the party.
The elegant base is approximately 13 in. diameter and holds and stores up to 10 in. round cake or pie, cupcakes, cookies and more.
It's the most convenient way to take along cakes, cupcakes, muffins and more! The Ultimate 3-In-1 Cake Caddy features an exclusive reversible cupcake tray which holds 12 standard or 24 mini cupcakes. Or, remove the tray to carry up to a 9 x 13 in. decorated cake on the sturdy locking base. The see-through cover has higher sides to keep icing flowers and tall decorations protected. You'll also use the caddy at home, to keep pies, cookies and brownies fresh for days after baking.