I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Star techniques and drop flowers; the finely cut teeth of 199 thru 364 create decorations with many ridges; use 6B and 8B with pastry dough too. All tips work with standard bags and couplers, unless otherwise indicated.
The Wilton Tip Saver is the quick and easy tool you need to restore any size tip to its original shape. Simply place the tip over its pointed or cone shape end, put on the cover and twist back and forth.
Instructions To straighten tops of standard tips, slide tip into narrow end of barrel-shaped section. Fit knob end of cone shaped section into tip as shown and twist back and forth, using light pressure, until top of tip is straightened. Loosen with your finger or a pencil to remove. For large tips, place tip into wide end of barrel-shaped section, and follow instructions above. To straighten openings of tips 1 to 12 or to open star tips, push pointed end of cone shaped section into bottom of tip and through opening. Turn gently back and forth until tip regains original shape.