I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Now your cakes can have an elegant sculpted look that will give them a beautiful professional finish. It's easy with the Icing Sculptor™. Just insert any combination of the 64 design blades - mix and match between the 14 sculpting edges to create your favorite customized effects. Then glide the comb over the iced cake sides to create attractive ridges that will beautifully frame your design. Create hundreds of pattern combinations - wide or narrow ridges, dramatic swirls and vertical designs too.
Includes sculptor handle, 64 design blades and complete instructions.
The icing bag stand hold six icing bags. The icing bag stand is made out metal so it is durable and easy to clean. It has a foam at the bottom of the stand, which is intended to stay damp with water during use to keep the icing in the tips from drying out.