I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Measures equal sections of your cake for precise placement of garlands, stringwork and other designs. Cake Dividing Wheel marks up to 16 divisions on cakes up to 20 in. diameter. Garland Marker adjusts to 7 widths. Instructions included.
Three detachable wheels-straight, wavy and ridged-for cutting and for embossing of patterns on fondant. Light, easy-rolling design cuts at the perfect angle. Comfortable handle also stores wheels. Emboss designs in fondant! Wheels create great-looking dots or waves to give your fondant cake terrific texture! Remove strips from mat with an angled spatula
To cut strips, attach the straight-edge cutting wheel of the Cutter/ Embosser-just snap the axle into the handle slot. Roll out fondant on the Roll & Cut Mat using grid marks to determine width. Roll the wheel along a ruler to cut perfect strips. For embossing, attach one of the two pattern wheels-wavy or ridged. Roll wheel along strip in any direction.
Add exciting 3-dimension decorations in fondant with this easy-to-use tool. In seconds, you can punch out fondant accents with elegant openwork shapes like diamonds and flowers. As you punch, the disc imprints a detailed design that adds a pretty touch of texture to any cake. The comfortable angled handle holds your choice of 8 design discs. Also great for adding fondant detail to cupcakes and cookies. Discs turn to lock in place.
This easy-to-use tool is the perfect way to add beautiful textured fondant ribbons, stripes and bows to your cake. Just choose the cutting and embossing wheel designs you want, slide the washer, core, wheels and spacers on the roller handle, and roll on top of your fondant. We suggest brushing the assembled roller with shortening for easy release. The perfectly cut ribbon strips are ready to place right on your cake! Produces ribbon widths from 1/4 in. to 3 3/4 in. when combining spacers.