I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Blend and mix with greater comfort, more control and less fatigue, thanks to the contoured Comfort Grip™ handle. Flexible silicone blade is ideal for blending icing and removing from bowls or icing containers - great for all-around kitchen use. Stain and odor resistant.
Make your cake top perfectly level for precise decorating - just place adjustable wire in notches to height desired and glide through the cake. Makes torting easy, too.
For cakes up to 10 in. wide x 2 in. high.
This Fancy Tart Mold set is the perfect tart mold set to make mini quiches or tarts with in unique shapes. We love using this tart set to make finger foods with. Another use of this tart mold set is for the use of pouring melted chocolate into these molds and let set up for homemade chocolate cups. Then fill them with a chocolate mouse or candy. These fancy tart pans contain 6 geometric shapes and you get 6 molds of each shape.