I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Valuable quick reference and idea book for any decorator. Features five of the most popular decorating tip families and explains what each does. Shows the versatility of many tips by presenting varied cake designs. Soft cover, 48 pages.
Dust-N-Store dusting pouch makes it easy to keep fondant or gum paste from sticking to the work surface or tools with a dusting of cornstarch or confectioners' sugar. You'll love the convenience of this easy-to-fill, easy-to-use, easy-to-store dusting pouch system.
Dust-N-Store Dusting Pouch is an easy-to-fill, easy-to-use, easy-to-store tool for dusting cornstarch or confectioners' sugar on work surfaces.
So easy to fill ? twist off the purple lid. Fill pouch with cornstarch or confectioners' sugar. Twist lid on cup to close.
So easy to use ? twist off larger white ring from cup. Tap pouch lightly on your work surface or tools to dispense cornstarch or sugar.
So easy to store, mess-free ? replace pouch in cup and twist closed for easy storage.
Before first use, remove pouch from cup and wash, rinse and dry thoroughly before filling. Both the cup and pouch are dishwasher safe. Made in China.
Since it seals tightly, once you fill it and twist the lid on, the cornstarch or sugar are contained in the food-safe fabric pouch. And when your dusting is done, replace the pouch in the cup and any excess dust is contained securely in the storage cup. To use: Twist off the purple lid. Fill pouch with cornstarch or confectioners' sugar. Twist lid on cup to close. Twist off larger white ring from cup. Tap pouch lightly on your work surface or tools to dispense cornstarch or sugar. When done, replace pouch in cup and twist closed for easy storage. Plus, the cornstarch in the Dust-N-Store dusting pouch can also be used with buttercream icing decorating. To smooth icing on piped decorations, simply dip fingertips into the filled pouch and gently pat the surface smooth.