I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
This 12 oz bottle would make perfect sugar "beer" bottles --
Create Sugar Bottles! These 1/2 bottle molds have been redesigned to provide maximum stability and flexibility -- without the need of a seperate casting -- Constructed from the same food grade silicone as our lace presses, veiners and molds --
Made with food-grade silicone, this mold is extremely flexible and durable.
Suggested uses include chocolate, fondant, gum paste, poured sugar and pressed sugar.
Additionally, the molds can be used for ice, jello, etc.
Oven safe to 350 degree
A really useful set of 8 of the most popular modelling tools in the PME range. Ideal for enhancing the appearance of flower petals, leaves and general modelling when using gumpaste, sugarpaste, marzipan and similar materials.
The fastest, easiest, and newest way to add edible lace to any cake. Create beautiful lace using these molds with rolled fondant, chocolate paste, gumpaste and luster, pearl, or petal dusts.
Size: 2¾" x 2"
Customized Molds: Have a design you'd like to see in a silicone mold like this? We can create one to your specifications! Please contact your customer service representative and ask to speak to the custom design department about custom silicone molds.