Review by Patricia
Posted on 5/16/2014
My mat has been creased
Hi, could you please tell me what to do. My daughter folded my mat in half and now it's creased. I'm devastated and don't know if I can still use it. Is there any way to get these creases out?
Sweet Wise Response - If the crease is very sharp, it is generally not possible to remove the crease. If the crease is not too deep, warming the material to about 110 degrees will cause it to relax back to its original shape.
Review by Denise
Posted on 4/24/2014
How do you go about cleaning the Mat? I have the original one and haven't used it in a while... not a professional... just grandkids cakes... It feels sticky and wondered how to clean it. Thanks...
Sweet Wise Response: You can wash it in warm soapy water. Rinse well, lay it flat and wipe dry with lint free paper towels. Leave it flat to air dry a little further- make SURE it is 100% dry before placing fondant on it. You won't need to re-season it, but some people like to give it a very light spray of vegetable oil before using it the first time after washing it. I like to use Dawn dish soap- to me it breaks down grease best, but that's just me. :)
Review by Julie
Posted on 10/30/2013
I bought this mat to make my first Fondant covered wedding cake. The bottom layer was 16". It worked fantastic!! I was able to roll it out to the correct size and put it on the cake with no problem at all.
So glad I found this!!!
Review by Cakey Cakerton
Posted on 7/28/2013
I love this product! I purchased this mat from New Zealand, and even with shipping it was cheaper than I could buy it locally - and it is AWESOME, makes covering a cake so much easier! If you haven't got one, you should get one - you won't regret it!
Review by Tanya
Posted on 7/20/2013
The pro Mat
OMG I am very new to cake decorating and I am self taught by videos or posts or whatever I can find and I love it! I visited the Nashville store not to long ago and purchased the mat after seeing it online. I spend hours sometimes covering my cakes in fondant. My fondant would dry out, tear all kinds of fun stuff. Plus you have that fun mess of powered sugar or corn starch all over your work area and everywhere else lol. So I had 6 cakes that was going to need to be covered that day after I got home. I had a two hour drive back home. Well lets say I had 6 cakes covered in the amount of time it would have taken me to do two and I am not joking at all!! I love, love this mat! Its the best thing ever!!!! No mess, less time, fondant does not dry or tear!! I want the smaller one too I think just for smaller jobs. I half to say out of all the things I have bought this is the best thing ever! Loved your store and all the products you carry, I will be back! Also why I was there I normally make my own MMF but decided to try one of the brands they carry. Loved it and will deff use it for quick jobs one 10lb container covered 7 cakes!! Thanks Sweet Wise you all are amazing can't wait to attend one of your classes soon!!
Review by Ireland 246
Posted on 6/25/2013
I saw the YouTube view and decided to buy the home mat. I am a beginner and I have to say it was brilliant. However it was not until after I had iced my cake I realised that I had used the shiny side as opposed to the matt side, so I need to check that with my next cake. The only problem I then had was when I tried to use my smoother it stuck, so in the end I used my hand to smooth it. Apart from that I am really pleased with.
Review by kevan
Posted on 6/13/2013
Cannot wait to use it
I have a question. I took it out of the tube. I am having problems telling the matte side from the polished side. How was it packed in the tube?
Sweet Wise Response - If you reflect light off of the surface, you'll see one side is very glossy looking and the other is flat with a matte finish. Just peel back one corner and move it around a little under a light and compare it to the other side doing the same thing. You should be able to easily see the difference.
Review by Kaykay
Posted on 6/12/2013
Love the mat no more elephant skin or tears, the only thing now is little pock marks why am I getting these and how can I stop them, this is really driving me nuts and putting me off using my mat
Sweet Wise Response
This is from trapped air under THE MAT and it is easily solved. In the new video showing THE Pro MAT and Home MAT at the 5 minute 58 second mark, Kathy shows how to avoid trapped air. If you do end up trapping air and creating pock marks, it is easy to fix. At the 8 minute 53 second mark in the video, Kathy shows you how to fix this.
Review by Mummybear Cakes
Posted on 5/30/2013
My husband purchased the mat in Australia for me for my birthday. I have used it a couple of times and my fondant never comes out smooth. My mat also has no markings on it it is just plain see thought plastic. Not sure where he got it from but have I been ripped off?
Sweet Wise Response - THE Original MAT does not have markings. Only THE Pro MAT and THE Home MAT have artwork on the material. Hard to comment on why your fondant doesn't come out smooth. If you contact customer service, we'll be happy to help you trouble shoot. I'm sure with a little correction to your technique you'll love THE MAT like everyone else.
Review by Cait
Posted on 5/5/2013
Just plain awesome
I have owned the original Mat for awhile, but don't make fondant cakes very often..they scare me! I had (what felt like a huge) 12x12 cake due this past weekend, so I pulled out the Mat to cover it. Seriously, I have made some awesome purchases in my lifetime, and this ranks up there in the top 10, easily! I wish I had the new home Mat because it's a bit smaller and has the markings, but the Original Mat served my purposes better than I could have hoped. It was so smooth and professional looking without a hint of elephant skin or tearing (which has happened in the past). This is only the third time I have ever used fondant, and the first time with the Mat...I will never go without it again. Thank you SweetWise for this simple, yet brilliant creation!!