I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
THE ONLY FOOD SAFE VINYL FONDANT MAT AVAILABLE - This patent pending 2-mat system is a revolutionary way to roll out and cover cakes with fondant. Use this Food Safe tool and our method to make a Fondant cake and get professional results instantly! THE MAT is approximately 30" X 30" and will cover up to a 20” cake (4” high) with EASE using this tool and method. EVERYONE from beginner to seasoned decorator will turn out professional results the first time and every time..
About THE MAT…. similar plastic or vinyl products are petroleum based and contain phthalates that are used as a plasticizer. Both are known to create health problems and concentrations of these can build in the body over time. Most if not all similar plastic products are made in China and use petroleum oil and contain phthalates and heavy metals like mercury and lead. If you unroll similar plastic products and smell the plastic, you’ll smell a strong chemical or petroleum order. If you smell THE MAT in comparison, you’ll notice a nice clean smell similar to plastic food wraps.
We chose to have THE MAT manufactured in US so we could be absolutely certain that THE MAT is made of food safe materials and manufactured in a food safe environment.
THE MAT is made with soybean oil and other food safe components that are listed as food safe in Code of Federal Regulations. The Code of Federal Regulations (CFR) is the codification of the general and permanent rules published in the Federal Register by the executive departments and agencies of the United States Federal Government. Title 21 Sections 174 - 182 is the section of the CFR that pertains to materials and substances that are determined to be food safe.