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Testimonials
Hi
I would just like to let you know that I have now rec’d my order in Australia and I would like to pass on to you how impressed I was with your packaging and the items.I will highly recommend your store along with ease of order and variety as I di today to my work colleagues.
Again many thanks.You will be hearing from again in the future.
Regards
Shelly, Australia
You guys are amazingly wonderful. I talked with shipping and they think it would come by Wednesday. But I still think it is a real miracle that I discovered your product. I watched the videos and what an improvement this process is from the normal struggle with fondant on a large cake. I can’t wait to try it. Thank you guys so very much for being so responsive. You have won over a really devoted customer.
And thanks for the sticking tips.
My best
Mary, Illinois USA
I am constantly referring people on the Wilton.com forum to videos on your site. (The ones referred most often are "Cake Construction" and "How to cover a cake with fondant using The Mat". ) New bakers have SO many questions and your videos hit the cake nail right on the head!
I began cake decorating at the age of 56 with the first of the Wilton classes at my local Michaels store. Like many others, it has turned into a passion. I have spent hundreds of hours online learning and videos like those from Sweetwise, Inc. are a blessing.
Thank you!!!!!
(p.s. I bought The Mat, but haven't used it yet--I'm looking forward to my next fondant cake!)
Chris, California USA
I have been doing cakes for 25 years and have always steered away from
fondant, but I just had a bride insist on it and as I was searching youtube
I came across your video about the mat. I knew it would work because this
is how I always made my pie crusts so I ordered the mat immediately.
Needless to say it was a complete success. The cake was flawless! I am
sending an attachment to share. Plus I used about 1/2 of the fondant that
Wilton said was needed which saved me $$$ and made to overall texture of the
cake more pleasant to eat!
You made my first fondant experience a GREAT one!
Dawn, Michigan USA
Thanks, you guys are awesome! I have watched all your videos and plan to order some more items soon. I appreciate your customer service....a rare thing these days.
Best Regards!!!
Nancy, USA
To:sweetwiseinc
I got your mat and I am in love with it. I also watched your YouTube video on making swags and drapes from fondant ( I am just starting to work with fondant). Today I made my first ever fondant drape on a wedding cake using your tips and technique ( the frosting was buttercream )....If I could hug you I would!! It worked out perfectly. It worked and looked just like you said it would. Want to send you a picture, but I guess you can only post videos in emails on YouTube...Anyways Thank you Thank you!!!
When you get your online classes up and running, I am so in!!
Sugartowncakes, USA
This was my first order from your company that I had shipped to my mother's home for use in Florida so I wouldn't have to carry these supplies (for a special affair cake) in Florida.
The order was very promptly delivered, was correct, nice packaged; but most importantly the quality and taste of the ingredients ordered were phenomenal! Never mind your exceptional prices [the fondant I ordered cost me $8.95, compared to $14.95 in _________ (a local "crafts" store that carries a small selection of specialty confectioner's supplies at exorbitant prices ].
I have your website added to my favorites and will look to order from your company whenever I need specialty cake or any confectioner supplies.
I would also appreciate it if you would email me any coupons, newsletters or any other mailings you provide when available
Deborah-Anne, NY USA
I just wanted to let you know that I really appreciate your awesome customer service! I ordered The Mat and the USPS has bent the tube to oblivion! I called the phone number that was listed inside and the nicest person picked up the phone and helped send a new one to me ASAP! I have the new Mat and it is WONDERFUL! I will absolutely be ordering from you again and again!
Thanks again!!
Lyndsay, USA
I would really like to thank you, John (and members of your staff whom I have not yet learned the names of) for all you did in helping us make this cake for our friend's wedding. They raved about it and even we were impressed as to how it turned out. We were confident in our ability to make a delicious cake but we had no idea how to make it look pretty. We owe a great deal of that success to all of you!
Let me tell you some of the highlights of our experience with you. From our first visit to your store when John went far out of his way, minutes before close, to help give us confidence we could make our own roses. Even going so far as to open up product and demonstrate what could be done. We were impressed by the extremely helpful YouTube videos, the email advice you gave and even the kind encouragement of your staff during our multiple visits and multiple phone calls! How helpful it was when we built our vision out of dummy cakes in the back of your store to see if we even had a good idea. All of it helped us put out something we were so proud of. We could NOT have done it without your help. It truly was the epitome of customer service.
In my day job I consult with car dealerships on how to be better at doing what you all excelled at and you can bet my experience with your business will come up over and over in my conversations.
In my gratitude I will not only be as frequent a customer as I can but would truly enjoy telling the story to all those who will listen. You've proven to me what kind of people you are and what kind of business you're running. What impresses me the most is you could have taken the approach of up selling your classes and not give me any help outside of them. A business in a similar situation would have taken that approach. However, you have shown you truly value a customer and you have earned my loyalty. I feel incredible value from every dollar I spend at your store.
We wish you much success and thank you for taking care of us so well!
