I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Wilton presents today's most exciting new ways to display tiered cakes. Dramatic new shapes take center stage - including our unique globe pillar systems and separator sets which add a soft silhouette to any reception design. We've opened up fresh color and texture options as well, with our fabric-covered Tailored Tiers Display Set and Wrapped Pillars. The Tailored Tiers can also be wrapped with your choice of fabric, photos or patterned paper using the included acetate bands. Look inside for many more ways Wilton is building tiered cake excitement!
Valuable quick reference and idea book for any decorator. Features five of the most popular decorating tip families and explains what each does. Shows the versatility of many tips by presenting varied cake designs. Soft cover, 48 pages.
Fun and creative designs for cakes, cup cakes, and cookies fill this book. Includes a section of recipes and basic techniques with step-by-step photos. Perfect for the beginner and experienced decorator alike. 144 pages, full color.
The future trend in cake design. Elegant and easy to follow cakes inspired by the beauty of jewelries and fashion. Tons of tips and instructions never published before. Wonderful detailed photographs of each cake showing all the minute details that will inspire the novice and professional cake decorators alike. 131 pages, full color.