I would really like to thank you, John (and members of your staff whom I have not yet learned the names of) for all you did in helping us make this cake for our friend's wedding. They raved about it and even we were impressed as to how it turned out. We were confident in our ability to make a delicious cake but we had no idea how to make it look pretty. We owe a great deal of that success to all of you!
Let me tell you some of the highlights of our experience with you. From our first visit to your store when John went far out of his way, minutes before close, to help give us confidence we could make our own roses. Even going so far as to open up product and demonstrate what could be done. We were impressed by the extremely helpful YouTube videos, the email advice you gave and even the kind encouragement of your staff during our multiple visits and multiple phone calls! How helpful it was when we built our vision out of dummy cakes in the back of your store to see if we even had a good idea. All of it helped us put out something we were so proud of. We could NOT have done it without your help. It truly was the epitome of customer service.
In my day job I consult with car dealerships on how to be better at doing what you all excelled at and you can bet my experience with your business will come up over and over in my conversations.
In my gratitude I will not only be as frequent a customer as I can but would truly enjoy telling the story to all those who will listen. You've proven to me what kind of people you are and what kind of business you're running. What impresses me the most is you could have taken the approach of up selling your classes and not give me any help outside of them. A business in a similar situation would have taken that approach. However, you have shown you truly value a customer and you have earned my loyalty. I feel incredible value from every dollar I spend at your store.
We wish you much success and thank you for taking care of us so well!
Beginning with more than 20 basic recipes and the basics about equipment, create 24 amazing cakes, cookies, and cupcakes that are perfect for kids. Covering a large range of themes and ages. Great for any level of decorator. 224 pages, full color.
New York's famed cake designer is sharing her secerts for creating distinctive confections for every occasion. Projects for every skill level! Includes recipes and instructions for cookies, cupcakes, mini cakes, and larger cakes-each a work of art. 224 pages, full color. Another one of Kathy Wise Gentry's (Sweet Wise Founder) favorites!
By Kaye Hansen & Liv Hansen. Fun to make cakes that taste as good as they look. Includes step-bystep photos of techniques used to make the unique cakes as well as expert tips on all facets of cake decorating. 160 pages, full color.
This book is the perfect guide for creating your own elegant, designer-quality confections that will impress friends and family. With vivid color photographs, helpful advice from an expert baker, and an extensive how-to section, this book has all the information you need to make professional-quality cakes and cookies in your own home. 144 pages, full color.
In his twenty-five years as Executive White House Pastry Chef, Roland Mesnier prided himself on creating a unique dessert for every special occasion, from elaborate State Dinners and formal receptions to smaller family gatherings and birthday celebrations.