I would really like to thank you, John (and members of your staff whom I have not yet learned the names of) for all you did in helping us make this cake for our friend's wedding. They raved about it and even we were impressed as to how it turned out. We were confident in our ability to make a delicious cake but we had no idea how to make it look pretty. We owe a great deal of that success to all of you!
Let me tell you some of the highlights of our experience with you. From our first visit to your store when John went far out of his way, minutes before close, to help give us confidence we could make our own roses. Even going so far as to open up product and demonstrate what could be done. We were impressed by the extremely helpful YouTube videos, the email advice you gave and even the kind encouragement of your staff during our multiple visits and multiple phone calls! How helpful it was when we built our vision out of dummy cakes in the back of your store to see if we even had a good idea. All of it helped us put out something we were so proud of. We could NOT have done it without your help. It truly was the epitome of customer service.
In my day job I consult with car dealerships on how to be better at doing what you all excelled at and you can bet my experience with your business will come up over and over in my conversations.
In my gratitude I will not only be as frequent a customer as I can but would truly enjoy telling the story to all those who will listen. You've proven to me what kind of people you are and what kind of business you're running. What impresses me the most is you could have taken the approach of up selling your classes and not give me any help outside of them. A business in a similar situation would have taken that approach. However, you have shown you truly value a customer and you have earned my loyalty. I feel incredible value from every dollar I spend at your store.
We wish you much success and thank you for taking care of us so well!
Smash the rules! Trash your cookbooks! Start baking cupcakes that will blow people's minds! Designed for cupcake lovers who are sick and tired of the same-old, play-it-safe options, Who You Callin' Cupcake?, written by the master chefs of Chicago's popular Bleeding Heart Bakery, shows inspired bakers how to create stunning alternatives that will rock their guests. These 75 recipes mix unusual ingredients that are as daring as they are delicious.
The forty-plus spectacular cupcake designs are accompanied by step-by-step directions and photographs for completing them. There are also instructions for fundamental techniques, as well as a list of the tools and materials you'll need. 128 pages, full color.
This book is a great collection of unique Christmas gift ideas and holiday decorations all made from delicious gingerbread. Anyone can create these little pieces of art following the step by step photo illustrated instructions.
Using this book, you can give creative and heartfelt gifts to your loved ones. Everyone will love these gifts and they can keep them forever if they wish, because gingerbread is made to keep. If they can't store them, then they are great for eating. These gifts have a traditional Christmas spirit, they smell wonderful, and can beautify any table setting (center pieces, napkin rings, and candle holders).
This book is a great reference for anyone who would like to decorate animal cookies. Cute animal figures are easier with this how-to book than you can imagine. The step-by-step instructions are accompanied by photographs of each individual step of the decorating process. Such simple instructions allow these adorable works of art to be made with ease by anyone willing to try. Each animal is labeled as to its degree of difficulty so even those of us with little to no experience can be successful at creating something extremely cute.
This book offers over 120 cupcake decorating ideas for decorators of all skills. Guided by simple-to follow instructions, decorators will find just how easy it is to create adorable and fun cupcakes. Projects are conveniently arranged by seasons and themes to inspire you whatever the occasion. Many cupcakes shown in this book use standard pans. Other cupcakes use standard pans creatively. This book also includes several icing recipes. Choose from glazes to pour over the cupcakes or fluffy icings to pipe or spread on the cupcakes. Learn how to create cupcakes with luscious filling inside. Melt-in-your mouth filling recipes include caramel, fudge and fruit fillings
Learn how to create over a dozen fabulous cookie bouquets for several occasions. The book begins with recipes, icing techniques and assembling instructions. See how to achieve perfect lettering on your cookies. Next are the eye-catching bouquets. Each bouquet has easy-to-follow directions. Instructions and ideas for mini bouquets for favors are also included. This book is ideal for all skill levels and is an excellent source of inspiration.