I would really like to thank you, John (and members of your staff whom I have not yet learned the names of) for all you did in helping us make this cake for our friend's wedding. They raved about it and even we were impressed as to how it turned out. We were confident in our ability to make a delicious cake but we had no idea how to make it look pretty. We owe a great deal of that success to all of you!
Let me tell you some of the highlights of our experience with you. From our first visit to your store when John went far out of his way, minutes before close, to help give us confidence we could make our own roses. Even going so far as to open up product and demonstrate what could be done. We were impressed by the extremely helpful YouTube videos, the email advice you gave and even the kind encouragement of your staff during our multiple visits and multiple phone calls! How helpful it was when we built our vision out of dummy cakes in the back of your store to see if we even had a good idea. All of it helped us put out something we were so proud of. We could NOT have done it without your help. It truly was the epitome of customer service.
In my day job I consult with car dealerships on how to be better at doing what you all excelled at and you can bet my experience with your business will come up over and over in my conversations.
In my gratitude I will not only be as frequent a customer as I can but would truly enjoy telling the story to all those who will listen. You've proven to me what kind of people you are and what kind of business you're running. What impresses me the most is you could have taken the approach of up selling your classes and not give me any help outside of them. A business in a similar situation would have taken that approach. However, you have shown you truly value a customer and you have earned my loyalty. I feel incredible value from every dollar I spend at your store.
We wish you much success and thank you for taking care of us so well!
Author Toba Garrett. This book is an invaluable and beautifully illustrated hands-on guide for mastering every step of the planning and execution of picture-perfect wedding cakes-from the initial consulation to the gorgeous finished product. 280 pages, full color.
Begin with the basic recipes, including three batter recipes for 6" x 3" firm and moist round cakes, buttercream, rolled fondant, and royal icing, which is used for piping letters, dots, and other decorations. There are also descriptions for essential techniques, such as covering your cake with fondant and supporting modeling paste figures and objects. This information is followed by the amazing, fanciful designs.
This book is the perfect guide for creating your own elegant, designer-quality confections that will impress friends and family. With vivid color photographs, helpful advice from an expert baker, and an extensive how-to section, this book has all the information you need to make professional-quality cakes and cookies in your own home. 144 pages, full color.
Authors Geraldine Kidwell and Barbara Green. The wonderful world of sugar art and cake decorating come together in this new how-to book featuring decorative panorama eggs and sugar moldings. Whether you're a homemaker who enjoys adding that extra touch or a professional decorator, you'll marvel at the ways to add a seasonal touch to your creations. 128 pages, full color.
The future trend in cake design. Elegant and easy to follow cakes inspired by the beauty of jewelries and fashion. Tons of tips and instructions never published before. Wonderful detailed photographs of each cake showing all the minute details that will inspire the novice and professional cake decorators alike. 131 pages, full color.
Learn how to create flowers and butterflies using gelatin. This is a full color 30 page book. Step by step instructions and color photo's are included in this book to guide you in creating ythese works of art.
Over 80 recipes for those on a gluten-free or wheat-free diet. Treats for every occasion, including muffins, desserts, breads and more. Also includes a section just for kids in the kitchen! 144 pages, full color.
120 recipes for all types of cakes, perfect for any occasion. Includes classic and unique cake flavors as well as a variety of low-fat and gluten-free options. The introduction covers troubleshooting tips and notes on equipment and ingredients. 172 pages, full color.