I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
This book is a great collection of unique Christmas gift ideas and holiday decorations all made from delicious gingerbread. Anyone can create these little pieces of art following the step by step photo illustrated instructions.
Using this book, you can give creative and heartfelt gifts to your loved ones. Everyone will love these gifts and they can keep them forever if they wish, because gingerbread is made to keep. If they can't store them, then they are great for eating. These gifts have a traditional Christmas spirit, they smell wonderful, and can beautify any table setting (center pieces, napkin rings, and candle holders).
GINGERBREAD ACADEMY is a new book from the author of Gingerbread Christmas Wonderland and Animal Cookies. Delve into the beautiful and historic gingerbread art of Hungary, and learn how to create beautiful cookie gifts for yourself and others.
This book is a great reference for anyone who would like to decorate animal cookies. Cute animal figures are easier with this how-to book than you can imagine. The step-by-step instructions are accompanied by photographs of each individual step of the decorating process. Such simple instructions allow these adorable works of art to be made with ease by anyone willing to try. Each animal is labeled as to its degree of difficulty so even those of us with little to no experience can be successful at creating something extremely cute.
Everyone’s face lights up when cupcakes are served. Now, with Wilton Cupcakes!, you can make the most smile-worthy treats around. This exciting publication will show you how to make cupcakes that are colorful and fun inside and out with 320 amazing designs that are easy to create!
What makes Wilton cupcakes more fun? It's our exciting products, which make baking, decorating and serving one-of-a-kind cupcakes a pleasure! In this section, you'll find just about everything you need to create the terrific designs featured in this book.
Witty, one-of-a-kind imaginative cupcake designs using candies from the local convenience store. America's favorite food photography team, responsible for the covers of America's top magazines, shows how to create funny, scary, and sophisticated masterpieces, using a zipper lock bag and common candies and snack items. With these easy-to-follow techniques, even the most kitchen-challenged cooks can raise a big-top circus cupcake tier for a kid's birthday plant candy vegetables on Oreo earth cupcakes for a garden party trot out a line of confectionery "pupcakes" for a dog fancier serve sausage and pepperoni pizza cupcakes...
The endlessly imaginative duo who turned cupcaking into a national pastime is back, with utterly new, eye-popping creations anyone can make. Create a racecar cupcake, a robot cupcake, or ravishing jewelry cupcakes for a birthday party. Surprise the family with Chinese takeout dinner cupcakes on April Fool's, or serve up a goofy chocolate moose. Captivate mom with a bouquet of long-stemmed-rose cupcakes, and build sand castle cupcakes with the kids. All you need are candies from the corner store and cake mix and canned frosting.