I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Get ready for the most stick-tacular treats that ever popped up at a party! It's Pops!, the eye-popping new publication that will help you transform your celebration with sweets on a stick! With Pops!, traditional favorites like cake, cookies, brownies and cereal treats break away from the plate and stand up to join the celebration.
You'll discover over 250 amazing decorated pop ideas. Kids can hold a gumball machine, a sailboat, a dinosaur or even a decorated birthday cake in the palm of their hand.
We've also included a Pops Parade section--a gallery of over 100 treats arranged in 6 exciting decorating styles including fun flowers, tasty toppings, people shaped designs and elegant treats perfect for sweet tables at any big event. Plus, you'll find basic pop-making tips, step-by-step instructions and great ways to present pops at a party or as gifts.
Soft cover; 112 pages.
Author Toba Garrett. This book is an invaluable and beautifully illustrated hands-on guide for mastering every step of the planning and execution of picture-perfect wedding cakes-from the initial consulation to the gorgeous finished product. 280 pages, full color.
Begin with the basic recipes, including three batter recipes for 6" x 3" firm and moist round cakes, buttercream, rolled fondant, and royal icing, which is used for piping letters, dots, and other decorations. There are also descriptions for essential techniques, such as covering your cake with fondant and supporting modeling paste figures and objects. This information is followed by the amazing, fanciful designs.
This book is the perfect guide for creating your own elegant, designer-quality confections that will impress friends and family. With vivid color photographs, helpful advice from an expert baker, and an extensive how-to section, this book has all the information you need to make professional-quality cakes and cookies in your own home. 144 pages, full color.
Authors Geraldine Kidwell and Barbara Green. The wonderful world of sugar art and cake decorating come together in this new how-to book featuring decorative panorama eggs and sugar moldings. Whether you're a homemaker who enjoys adding that extra touch or a professional decorator, you'll marvel at the ways to add a seasonal touch to your creations. 128 pages, full color.
The future trend in cake design. Elegant and easy to follow cakes inspired by the beauty of jewelries and fashion. Tons of tips and instructions never published before. Wonderful detailed photographs of each cake showing all the minute details that will inspire the novice and professional cake decorators alike. 131 pages, full color.
Learn how to create flowers and butterflies using gelatin. This is a full color 30 page book. Step by step instructions and color photo's are included in this book to guide you in creating ythese works of art.
Over 80 recipes for those on a gluten-free or wheat-free diet. Treats for every occasion, including muffins, desserts, breads and more. Also includes a section just for kids in the kitchen! 144 pages, full color.