I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
This book offers over 120 cupcake decorating ideas for decorators of all skills. Guided by simple-to follow instructions, decorators will find just how easy it is to create adorable and fun cupcakes. Projects are conveniently arranged by seasons and themes to inspire you whatever the occasion. Many cupcakes shown in this book use standard pans. Other cupcakes use standard pans creatively. This book also includes several icing recipes. Choose from glazes to pour over the cupcakes or fluffy icings to pipe or spread on the cupcakes. Learn how to create cupcakes with luscious filling inside. Melt-in-your mouth filling recipes include caramel, fudge and fruit fillings
Learn how to create over a dozen fabulous cookie bouquets for several occasions. The book begins with recipes, icing techniques and assembling instructions. See how to achieve perfect lettering on your cookies. Next are the eye-catching bouquets. Each bouquet has easy-to-follow directions. Instructions and ideas for mini bouquets for favors are also included. This book is ideal for all skill levels and is an excellent source of inspiration.
Whether you're hosting or simply attending, Wilton Cookie Exchange will help you bring excitement and fun to the party. From creative invitations and table decorations to cookie designs unlike any others, this is the book you need to make the day merry.