I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
By Roland Winbeckler. Features exercises to master the airbrush plus how to make stencils, create designs from borders to portraits including ribbons and water effects. 34 pages. Color photos of finished products, with instructions.
120 recipes for all types of cakes, perfect for any occasion. Includes classic and unique cake flavors as well as a variety of low-fat and gluten-free options. The introduction covers troubleshooting tips and notes on equipment and ingredients. 172 pages, full color.
Learn how to create flowers and butterflies using gelatin. This is a full color 30 page book. Step by step instructions and color photo's are included in this book to guide you in creating ythese works of art.
Get ready for the most stick-tacular treats that ever popped up at a party! It's Pops!, the eye-popping new publication that will help you transform your celebration with sweets on a stick! With Pops!, traditional favorites like cake, cookies, brownies and cereal treats break away from the plate and stand up to join the celebration.
You'll discover over 250 amazing decorated pop ideas. Kids can hold a gumball machine, a sailboat, a dinosaur or even a decorated birthday cake in the palm of their hand.
We've also included a Pops Parade section--a gallery of over 100 treats arranged in 6 exciting decorating styles including fun flowers, tasty toppings, people shaped designs and elegant treats perfect for sweet tables at any big event. Plus, you'll find basic pop-making tips, step-by-step instructions and great ways to present pops at a party or as gifts.
Soft cover; 112 pages.
Begin with the basic recipes, including three batter recipes for 6" x 3" firm and moist round cakes, buttercream, rolled fondant, and royal icing, which is used for piping letters, dots, and other decorations. There are also descriptions for essential techniques, such as covering your cake with fondant and supporting modeling paste figures and objects. This information is followed by the amazing, fanciful designs.
Go beyond the basic sheet cake with these clever ideas. Designs and step-by-step instructions for general techniques using fondant and buttercream, cut and shaped sheet cakes, molding, sculpting, and more. Themes include birthday, baby, wedding, and more. 47 pages, full color.
Wilton presents today's most exciting new ways to display tiered cakes. Dramatic new shapes take center stage - including our unique globe pillar systems and separator sets which add a soft silhouette to any reception design. We've opened up fresh color and texture options as well, with our fabric-covered Tailored Tiers Display Set and Wrapped Pillars. The Tailored Tiers can also be wrapped with your choice of fabric, photos or patterned paper using the included acetate bands. Look inside for many more ways Wilton is building tiered cake excitement!