I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Best Gloves for cake decorating ever! This third generation vinyl glove has longer polymer chains in the resin which makes the gloves stronger, MORE flexible, and almost completely impervious to color. The inside is coated with Aloe that moistens and protects skin. These gloves are food safe and incredibly, fondant and gel pastes colors do not stick to gloves. Perfect for coloring icings and for other food preparation needs.
This is a premium fondant. Beautiful, vibrant color and VERY delicious! This beautiful fondant has a silky texture based on the chocolate it contains, and a lovely, mild Raspberry flavor to enhance almost any flavor profile. Excellent rolling and cake covering characteristics. Holds moisture exceptionally well. You won't believe how bold the color is! 2.25 pounds.
If you use one special dust all the time (like super pearl), you will love this pump brush. It makes dusting cakes and decorations so easy and will literally pay for itself over time because you'll use far less dust as this brush prevents waste. In addition, you'll get a much more even (not so splotchy) look to the cake. Now try this new and improved version with the brush sleeve that makes capping and storing even easier.