I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
If you use one special dust all the time (like super pearl), you will love this pump brush. It makes dusting cakes and decorations so easy and will literally pay for itself over time because you'll use far less dust as this brush prevents waste. In addition, you'll get a much more even (not so splotchy) look to the cake.
Produces a shimmery luster for beautiful cakes. Non-Toxic. Contains: Titanium Dioxide & Mica. Not water soluble. Mix with vodka or grain alcohol to paint, or brush on dry for a beautiful, all over sheen. Net Weight: 2 grams
Tired of coloring your own rolled fondant? Well then, color no more! FondX is now available pre-colored with the same great taste, consistency, and workability as FondX Virgin White. With its vibrant color and yummy vanilla (marshmallow like) taste, FondX Colors are a must have for any cake designer. FondX is the best premium rolled fondant to use for professionals and beginners alike. It’s very easy to knead, rolls out to an 1/8”and it is the most forgiving fondant to use. It can also easily be firmed up and made into a yummy gumpaste with use of Tylose, a Fondant Stabilizer. 1lb can cover up to an 8’ cake. Kosher Pareve.
Piping Gel is a wonderful multi purpose clear confectionary gel. Use Piping Gel to adhere gumpaste ribbons and borders to fondant cakes. Use Piping Gel to stabilize fresh heavy cream whipped cream so that water does not seperate from the whipped cream. Use Piping Gel to adhere beads, sugar pearls or sixlets in place. You can even color and use for piped writing. Brush onto chocolate or fondant before sprinkling with sanding sugar for a glittered appearance. 1 pound.
Fondx is a great tasting, easy to work with fondant. It accepts color nicely using either gel paste or dust colors. It also paints well with dust and airbrush colors. Add tylose to create an easy to work with gum paste.
Cut excess fondant from cake with ease with this two wheel cutter. Create crisp straight or graceful scalloped edges on your ribbons with this smooth rolling pastry wheel. Comfortable handle with finger/thumb guard. 6.5 in. long.
THE ONLY FOOD SAFE VINYL FONDANT MAT AVAILABLE - This patent pending 2-mat system is a revolutionary way to roll out and cover cakes with fondant. Use this Food Safe tool and our method to make a Fondant cake and get professional results instantly! THE MINI MAT is approximately 15" X 15" .
About THE MAT…. similar plastic or vinyl products are petroleum based and contain phthalates that are used as a plasticizer. Both are known to create health problems and concentrations of these can build in the body over time. Most if not all similar plastic products are made in China and use petroleum oil and contain phthalates and heavy metals like mercury and lead. If you unroll similar plastic products and smell the plastic, you’ll smell a strong chemical or petroleum order. If you smell THE MAT in comparison, you’ll notice a nice clean smell similar to plastic food wraps.
We chose to have THE MAT manufactured in US so we could be absolutely certain that THE MAT is made of food safe materials and manufactured in a food safe environment.
THE MINI MAT is made with soybean oil and other food safe components that are listed as food safe in Code of Federal Regulations. The Code of Federal Regulations (CFR) is the codification of the general and permanent rules published in the Federal Register by the executive departments and agencies of the United States Federal Government. Title 21 Sections 174 - 182 is the section of the CFR that pertains to materials and substances that are determined to be food safe.