I have a question. I took it out of the tube. I am having problems telling the matte side from the polished side. How was it packed in the tube?

Sweet Wise Response - If you reflect light off of the surface, you'll see one side is very glossy looking and the other is flat with a matte finish. Just peel back one corner and move it around a little under a light and compare it to the other side doing the same thing. You should be able to easily see the difference.

Love the mat no more elephant skin or tears, the only thing now is little pock marks why am I getting these and how can I stop them, this is really driving me nuts and putting me off using my mat

Sweet Wise Response
This is from trapped air under THE MAT and it is easily solved. In the new video showing THE Pro MAT and Home MAT at the 5 minute 58 second mark, Kathy shows how to avoid trapped air. If you do end up trapping air and creating pock marks, it is easy to fix. At the 8 minute 53 second mark in the video, Kathy shows you how to fix this.

My husband purchased the mat in Australia for me for my birthday. I have used it a couple of times and my fondant never comes out smooth. My mat also has no markings on it it is just plain see thought plastic. Not sure where he got it from but have I been ripped off?

Sweet Wise Response - THE Original MAT does not have markings. Only THE Pro MAT and THE Home MAT have artwork on the material. Hard to comment on why your fondant doesn't come out smooth. If you contact customer service, we'll be happy to help you trouble shoot. I'm sure with a little correction to your technique you'll love THE MAT like everyone else.

I have owned the original Mat for awhile, but don't make fondant cakes very often..they scare me! I had (what felt like a huge) 12x12 cake due this past weekend, so I pulled out the Mat to cover it. Seriously, I have made some awesome purchases in my lifetime, and this ranks up there in the top 10, easily! I wish I had the new home Mat because it's a bit smaller and has the markings, but the Original Mat served my purposes better than I could have hoped. It was so smooth and professional looking without a hint of elephant skin or tearing (which has happened in the past). This is only the third time I have ever used fondant, and the first time with the Mat...I will never go without it again. Thank you SweetWise for this simple, yet brilliant creation!!

I bought THE MAT through your UK supplier and can't wait to use it on the 3 tier wedding cake I am making. However, I do have one question, as you no doubt know over here our wedding cakes are traditionally fruit cakes which are first covered in almond paste before applying fondant, so is it OK to use THE MAT to rollout almond paste or is it just for fondant?

Sweet Wise Response - Many doughs can be rolled out on THE MAT and you can roll out Marzipan or Almond Paste too. For the particular paste you're using roll out a test piece the size of your hand to make sure it releases properly.

I love my Mat. It makes the job so much easier. For easter I wanted to make a cherry pie. Now, I always make my own pie crust from scratch. My dough was giving me a hard time to roll out then, I remembered my Mat! The Mat worked wonders and I had the perfect crust.

Today March 16th 2013 was the first time I used my mat after having it still in the box after about two months of ordering it. This product is the best tool I ever brought for my part time business. Words can't even explain that THE MAT saved me time and fondant and stress. The first time I used it my fondant cake came out perfect. Oh my GOD! it was beautiful! I have been decorating cakes since 1979 and I have just started to use fondant in the recent year and before I used The Mat I dreaded customers that wanted fondant. The only thing that kept those cakes looking beautiful and flawless was that I knew how to decorate to hide the elephant skin or rips. What! after using this today I can't imagine not using this for every single fondant cake from today on. As a matter of fact I am going to order two more the small and larger one. I just don't want anything to happen to them. Oh my GOD THE Mat is unbelievable and the best investment anybody can make. The size guide on THE Mat makes rolling fondant a breeze it was a one time roll and application after viewing the video. I had the video going while I was doing my cake as if the instructor was there with me. Who needs to go to culinary school when you can learn like this. The video made it easy and fun, again don't try buying some kind of plastic on a fabric store when this product does the job, don't be cheap and try it love it use it save with it make money with it, like I said words can't express this amazing product! THE MAT HOT!!!!!!!!!!!!!!!!!!!!!

I have just used my mat for the first time and I love it. Not only did I cover 2 cakes and my board with ease but I used much less fondant and far less mess to tidy up. It was so easy to use and no stress or panic over tearing fondant. No drying out and cracked finish.
I couldn't be happier with this.

I got this mat as I have so many issues with fondant. I always get elephant skin and tears. I had a bit of a play with it today as I have a wedding cake to do this weekend. This mat is awesome, rolling it out is so easy. I practiced releasing the fondant and letting it come off the mat, it is super easy. Not sure what im doing with the rolling out but I am getting a very thin middle and thicker ends. Im rolling from the centre out. Could you please tell me if im rolling too hard or what im doing wrong. Thank you. Apart from that I cant wait to make many cakes with the mat.

Sweet Wise Response - Kathy shows in the video that you can hold your rolled fondant still between the two sheets of THE MAT up to a light and see if you have any thin spots. If you do, just roll/push the fondant toward the thin spots or knead and add a little extra fondant to any thin spots.

i love it i live in england then I told my friends about it