I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Icing Fruits are concentrated fruit with real fruit pulp to add flavor and fruit to icing, whipped cream, confections, or cakes. Directions: Add approximately 1/2 oz. per pound to icing, batter or dough Shelf Life: 1 year unopened in ambient temperature (70 degrees F), and 30 days after opened. Refrigeration is suggested. Other Flavors: Orange, Red Raspberry. Weight: 10 oz. (283.5g)
Guar gum is used in the preparation of multiple food products,thickening of dairy products such as milk and yogurt, the lubrication and binding of meat, and the improvement of the texture and shelf life of baked goods it is eight times stronger than cornstarch.It's also a common ingredient in gluten-free and vegan recipes .Guar gum is typically used in foods such as ice cream, smoothies, puddings and soups because of its water-absorbing properties.One of the most common uses of guar gum is the stabilizing of salad dressing, sauces and condiments.
Use for making candy centers and icings. Directions: Easy Cream Center: 1 lb. Dry Fondant, 2 TBLS Milk or Whipping Cream, 6 TBLS Butter or Margarine. Warm liquid and butter on stove top. Stir the Dry Fondant into the mixture, then knead with your hands. Flavor and color as desired. Shelf Life: 1 year if kept in cool, low humidty environment. Note: This product is prepared and packaged using machines that may come into contact with wheat/gluten, eggs, dairy or dairy products, peanuts, soy, tree nuts.
A reduced-calorie sweetener used for making hard candy. This product can be used to make the edible jems, pulled sugar, blown sugar and as a sugar substitute in baking. High resistance to humidity and will not crystallize. If no color added, the candy hardens clear. Shelf Life: 36 Months