I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.
I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.
I just wanted you to know what a wonderful staff you have!!
Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.
I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!
I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.
Ready-to-use Gum Paste Directions: Knead in hands to get desired consistency for making ruffles, frills or moulding shapes and figures. For best results use a stick-free roller. Roll paper-thin prior to using desired cutters. This is a softer gum paste, great for modeling figures. Use Tylose if faster dry time or firmer result is required. Shelf Life: 12 months. Net Weight: 1 pound.
Add to fondant to create an easy to work with gumpaste. Can be used in place of gum tragacanth and CMC. Added to fondant, it adds elasticity and decreases drying time. Use approximately 1 tsp to 6oz fondant. More or less can be used depending on your needs for slower modeling or quicker, firmer drying. Net Weight:1.94 oz
The easy way to make gumpaste. Just add water. Directions: 1 cup gum paste mix and 1 tablespoon hot water. Blend 1/2 of the mix and the water in a small lightly greased bowl. Stir in balance of the mix. Mix and form into a ball. Grease lightly and wrap in plastic. Let stand 24 hours. Change the amount of water or mix to get the desired consistency. Shelf Life: 1 year if kept in cool, low humidity environment. Note: This product is prepared and packaged using machines that may come into contact with wheat/gluten, eggs, dairy or dairy products, peanuts, soy, tree nuts.
Net Weight: 16 oz. (453.6g)
Gum paste is a ready to use sculpting paste sugar used to make decorative pieces such as flowers, leaves, ruffles, character figures and other edible decorations. Modeled pieces will set hard and keep their shape
Add to fondant to create an easy to work with gumpaste. Can be used in place of gum tragacanth and CMC. Added to fondant, it adds elasticity and decreases drying time. Use approximately 1 tsp to 6oz fondant. More or less can be used depending on your needs for slower modeling or quicker, firmer drying. Net Weight: 2 oz